TIMOTHY Doucette
MONROE
Summary
Dynamic professional with extensive experience in maintenance and technical supervision. Known for implementing effective process improvements and training initiatives that boost productivity and team morale. Ready to leverage technical expertise to enhance operational effectiveness.
Overview
2024
2024
years of professional experience
Work History
Technical Supervisor
Charter Spectrum
Gillette, WY
Maintenance Technician3
Charter Spectrum
Littleton, NH
01.2018 - 10.2023
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Implemented process improvements that enhanced overall maintenance workflow and efficiency.
- Trained junior technicians on best practices for equipment maintenance and safety protocols.
ISP Engineer2
Chater Communications
Gillette, WY
06.2013 - 01.2018
- Designed and implemented network configurations to optimize ISP performance.
- Collaborated with cross-functional teams to troubleshoot connectivity issues effectively.
- Conducted regular system monitoring to ensure network reliability and uptime.
- Managed project timelines and deliverables to ensure successful implementation of new services.
- Increased overall system stability through rigorous testing and identification of potential vulnerabilities.
- Led a major migration project, seamlessly transitioning customers onto a new platform with minimal disruption to services provided.
- Reduced network downtime by proactively identifying and resolving connectivity issues.
Technical Supervisor
Charter Communications, Spectrum
Gillette, WY
10.2010 - 06.2013
- Supervised technical team to ensure compliance with operational standards and service quality.
- Implemented process improvements that enhanced workflow efficiency across departments.
- Trained and mentored junior technicians on troubleshooting and repair techniques.
- Coordinated technical support for customer installations, optimizing service delivery timelines.
- Analyzed system performance data to identify areas for enhancement and developed solutions.
- Managed inventory of tools and equipment, ensuring availability for operational needs.
- Boosted team morale and productivity levels through regular recognition of outstanding individual contributions and collaborative successes within the department.
- Initiated regular preventive maintenance routines to minimize equipment failure rates and extend the life of company assets.
- Promoted a positive work environment by fostering open communication channels between team members and encouraging professional growth opportunities.
- Calibrated, maintained and operated equipment for maximum performance.
Maintenance Technician
Charter Communnications
Gillette, WY
03.2007 - 10.2010
- Conducted routine inspections and maintenance on communication equipment to ensure operational efficiency.
- Collaborated with team members to develop preventive maintenance schedules, enhancing equipment longevity.
- Implemented process improvements that streamlined workflows and reduced repair turnaround times.
- Managed inventory of tools and replacement parts, ensuring availability for timely repairs.
- Maintained all all System Maintenance while being heavily involved in New Build Construction and activation.
Headend Technician
Adelphia Communications/Time Warner Cable
Littleton, NH
02.2002 - 03.2007
- Operated diagnostic tools to troubleshoot and resolve technical issues in cable services.
- Assisted in installation and maintenance of telecommunications equipment to ensure optimal performance.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Conducted routine inspections of equipment, identifying potential issues proactively.
Maintenance Technician
Comcast
Manchester, NH
11.1989 - 02.2002
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Collaborated with team members to complete larger repair projects efficiently.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
Education
High School Diploma -
Hawaii Pacific University
Honolulu, HISkills
- Performance improvements
- Documentation requirements
- Schedule coordination
- Reporting requirements
- Technical guidance
Timeline
Maintenance Technician3
Charter Spectrum
01.2018 - 10.2023
ISP Engineer2
Chater Communications
06.2013 - 01.2018
Technical Supervisor
Charter Communications, Spectrum
10.2010 - 06.2013
Maintenance Technician
Charter Communnications
03.2007 - 10.2010
Headend Technician
Adelphia Communications/Time Warner Cable
02.2002 - 03.2007
Maintenance Technician
Comcast
11.1989 - 02.2002
Technical Supervisor
Charter Spectrum
High School Diploma -
Hawaii Pacific University