Timothy Dudas
Depew,NY
Summary
Results-focused customer service background with emphasis on accuracy, responsiveness, and positive customer outcomes. Skilled in multitasking, time management, and clear professional communication during customer interactions. Proven ability to adapt quickly to new challenges, techniques, tools, and procedures while performing independently.
Overview
2027
2027
years of professional experience
Work History
Concierge /Inside Sales Representative
CosmoProf
West Seneca, New York
04.2019 - 10.2026
- Welcomed guests upon arrival and departure creating a friendly and welcoming atmosphere to ensure positive guest experiences.
- Provided tailored product recommendations to enhance support for stylists and retail shoppers.
- Clear support for stylists and retail shoppers resulted from answering questions about salon brands, techniques, tools, and professional supplies.
- Resolved customer complaints through quick, efficient responses, ensuring satisfaction.
- Built and maintained positive relationships with salons and independent stylists.
- Participated in educational webinars and presented information to the team.
- Created daily postings on Social Media accounts.
- Accurate stock awareness resulted from supporting inventory checks for beauty supply items and stock locations.
Personal/Executive Assistant
Berkshire Hathaway HomeServices
Glenview, Illinois
2002 - 2018
- Coordinated listing operations, closings, and post-closing follow-up for top-producing Real Estate Agent at Berkshire Hathaway HomeServices, ensuring seamless transactions.
- Directed workflows for executive email, letters, and correspondence, maintaining consistent communication with customers.
- Prioritized executive call handling by identifying key clients and screening unsolicited calls.
- Managed high-volume customer and client calls, providing efficient assistance and enhancing service satisfaction.
- Safeguarded business continuity through careful handling of confidential information.
- Performed research and data analysis to develop reports and supporting documents.
- Updated database records with customer information and activity notes to track leads, relationships, and sales opportunities.
Education
High School Diploma -
Saint Mary's
Lancaster, NYCosmetology
Peter Picolo
West Seneca, NYSkills
- Customer support proficiency
- Precision and accuracy
- Initiative and foresight
- Multitasking efficiency
- Financial transaction handling
- Inventory maintenance
Timeline
Concierge /Inside Sales Representative
CosmoProf
04.2019 - 10.2026
Personal/Executive Assistant
Berkshire Hathaway HomeServices
2002 - 2018
High School Diploma -
Saint Mary's
Cosmetology
Peter Picolo