Timothy Dudley
Houston,TX
Summary
Dynamic deli manager with over 6 years of experience leading multi-million dollar prepared foods operations, demonstrating strong management of P&L while overseeing a diverse team of 20 professionals. Expertise in inventory control, vendor coordination, and ensuring compliance with quality and sanitation standards, complemented by a focus on data-driven merchandising strategies that minimize waste and enhance revenue growth. Proven skills in time management, customer engagement, conflict resolution, and staff training contribute to a well-rounded leadership approach. Prepared to drive operational excellence and foster team development in a fast-paced foodservice or retail environment, leveraging extensive experience for impactful contributions in a new role.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Deli Manager
Costco Wholesale
03.2019 - Current
- Led day-to-day deli operations managing a multi-million dollar prepared foods unit with full P&L accountability.
- Maintained strict quality and sanitation standards achieving consistent KPI outperformance over four years.
- Managed and developed a 20-person team through training and scheduling to improve shift productivity.
- Implemented inventory controls and vendor coordination reducing waste and lowering food costs.
- Optimized sales and merchandising strategies driving measurable revenue growth and customer satisfaction.
- Fostered a positive team environment, enhancing employee morale and collaboration in a fast-paced deli setting.
- Streamlined inventory management processes, resulting in reduced waste and improved stock availability for customers.
- Supervised daily operations of deli department, ensuring compliance with food safety standards.
- Trained and mentored team members on product preparation and customer service techniques.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Consistently exceeded departmental KPIs. I improved labor efficiency by reducing labor as a percentage of sales by more than 100 basis points, reduced shrink by 50 basis points, and drove 5% sales growth in a challenging retail environment.
- Exceeded net profit expectations by more than four times the allocated budget.
Outside Sales Representative
Costco Wholesale
01.2013 - 03.2019
- Developed and maintained strong client relationships within assigned territory to increase member base and drive sales.
- Traveled regularly in territory to drive sales.
- Conducted market research to identify new opportunities and consumer trends for targeted outreach.
- Prepared and delivered persuasive sales presentations tailored to meet client needs effectively.
- Collaborated with marketing team to devise promotional strategies that increased brand visibility.
Member Service Representative
Costco Wholesale
06.2007 - 01.2013
- Delivered exceptional member support, addressing inquiries and resolving issues efficiently.
- Maintained accurate records of member interactions and transactions using CRM systems.
- Assisted in onboarding new members by providing comprehensive product knowledge and resources.
- Collaborated with team to streamline service processes, enhancing overall customer satisfaction.
Education
Bachelor of Science - Business Analytics
American Public University System
08-2027
Bachelor of Science - Electrical Engineering
University of Houston
Skills
- Effective time management
- Customer Engagement
- Data Analysis
- Conflict Resolution
- Inventory management
- Task delegation
- Employee supervision
- Food safety compliance
- Waste reduction
- Staff management
- Customer service
- Ordering supplies
Certification
State Food Safety, Certified Food Protection Manager
Timeline
Deli Manager
Costco Wholesale
03.2019 - Current
Outside Sales Representative
Costco Wholesale
01.2013 - 03.2019
Member Service Representative
Costco Wholesale
06.2007 - 01.2013
Bachelor of Science - Business Analytics
American Public University System
Bachelor of Science - Electrical Engineering
University of Houston