
Dynamic service manager with extensive expertise in commercial roofing. Proven ability to lead teams, coordinate projects, and ensure customer satisfaction while maintaining budgetary constraints. Committed to driving operational efficiency and achieving project success through effective scheduling and resource management.
Directed service call management activities, including project creation, dispatching, and scheduling.
Coordinated efficient scheduling of service work to optimize operations.
Created transparent cost estimates and proposals for customer requests via phone and in-person.
Oversaw project status while tracking time and materials for accuracy and timely completion.
Assessed material requirements for service projects and communicated needs to purchasing.
Evaluated job details, time records, and invoices to ensure project accuracy.
Reviewed budget reports, preparing modifications and recommendations as necessary.
Recorded discrepancies between budgeted costs and actual expenditures for analysis.
Assigned superintendents to projects, ensuring optimal leadership for each task.
Wrote and approved work orders to facilitate project execution.
Negotiated contracts with subcontractors, optimizing costs and resources.
Coordinated with multiple departments to ensure timely project completion.
Scheduled manpower for each job, aligning workforce availability with project needs.
Conducted training on manufacturer specifications and details to enhance team knowledge.
Implemented and maintained safety protocols per OSHA guidelines.
Oversaw final inspections and coordinated punch-list scheduling with manufacturers.
Established and maintained safety protocols in accordance with OSHA guidelines.
Ensured roof installations conformed to manufacturer specifications.
Coordinated final inspections with manufacturers to validate quality standards.
Scheduled manpower to address completion of manufacturer punch lists.
Conducted roof walks to generate company punch lists post-completion.
Monitored costs to ensure adherence to job budgets.
Participated in weekly scheduling meetings to align project timelines and resources.
Assisted with take-offs and roof assessments, effectively addressing leak calls.
Oversaw daily operations of repair division to maintain service quality
Coordinated work orders for repair division to optimize workflow and resource allocation
Led new installation crew to ensure timely project completion
Performed leak work orders
Perform roof inspections and take-offs
Worked and effectively communicated with property owners the details of each job
Assisted with foundational tasks and workflow establishment during company startup.
Acquired roofing skills through hands-on experience as an apprentice under supervision.
Executed roofing projects while adhering to quality standards and safety protocols as a roofer.
Oversaw project execution and team performance in role as lead roofer.