Tim Ellis
Pleasant Grove,UT
Summary
Experienced with diagnosing and resolving technical problems to optimize system performance. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Success Manager
National Processing
01.2024 - 03.2025
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Managed and responded to over 30 cases a day while also taking inbound support calls
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
IT Technician
Equinox It Services
09.2022 - 12.2023
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
Insurance Agent
Clearlink technology
09.2017 - 01.2018
- Obtained insurance licenses across 16 states, demonstrating a broad and versatile knowledge of regional markets and regulations.
- Sold car insurance for multiple renowned insurance providers, consistently meeting sales goals and contributing to company revenue growth.
- Developed and maintained strong client relationships through regular communication, ensuring exceptional customer service and satisfaction.
- Educated clients on the importance of comprehensive coverage, fostering trust, loyalty, and long-term retention.
sales executive
Clearlink technology
03.2017 - 09.2017
- Worked as an inbound sales agent selling television, internet, and phone
collections agent
Crest Financial
03.2016 - 11.2016
- Worked as a collections agent calling and receiving calls to collect money from customer who were past due
- Would constantly deal with extremely upset customers in a very calm a professional manner
Marketing Director
Energy One
09.2015 - 02.2016
- Went door to door convincing people why they needed our high quality windows
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
I.T. Director Assistant
The Adoption Center of Choice
01.2011 - 01.2012
- Provided assistant to I.T
- Director in the design and establishment of company computer network
- Aided in the maintenance of hardware and firmware
- Assist with basic level maintenance and support for network wiring
Education
High School Diploma -
Lone Peak High School
10189 N 4800 W, Highland, UT 8400301.2013
Skills
- Network troubleshooting/maintenance
- Problem resolution
- Hardware maintenance/setup
- Customer account management
- Process improvement
- Problem-solving
- Technical support
- Application installations
- Software deployment management
- IT documentation
Certification
- Utah property and casualty insurance license
- Insurance license for 16 different states
Awards
- Employee of the Month, 11/01/13, For performing 15 life-saving rescues, and achieving 100% post-audit performance review.
- Certified Trainer, 09/01/14, Due to exceptional punctuality and individualized customer service.
Community Service
- Testicular Cancer Foundation (TCF), Member of the Speakers Bureau, 2012
- Together Strong, Director, 2011
Timeline
Customer Success Manager
National Processing
01.2024 - 03.2025
IT Technician
Equinox It Services
09.2022 - 12.2023
Insurance Agent
Clearlink technology
09.2017 - 01.2018
sales executive
Clearlink technology
03.2017 - 09.2017
collections agent
Crest Financial
03.2016 - 11.2016
Marketing Director
Energy One
09.2015 - 02.2016
I.T. Director Assistant
The Adoption Center of Choice
01.2011 - 01.2012
High School Diploma -
Lone Peak High School
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