Timothy Franco
Des Moines,IA
Summary
Goal-oriented and motivated leader dedicated to high levels of customer satisfaction and meeting aggressive business goals. Accomplished with a solid history of achievement in improved performance metrics, and building high performing teams. Serve as a catalyst for positive change, through leading by example and being of service to others.
Overview
34
34
years of professional experience
Work History
Showroom Manager
LoveSac
West Des Moines, IA
10.2022 - Current
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
- Generated personal sales to meet or exceed established sales goals.
- Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
- Conducted regular performance reviews for team members, providing constructive feedback and opportunities for professional development.
- Managed inventory levels for optimal stock availability, resulting in reduced backorders and customer wait times.
- Drove employee engagement and guest experience through coaching, training and development.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Owner
By Request Dj Service
Michigan City, IN
07.1990 - Current
- Responsible for overall leadership, growth and direction of By Request Dj Services which included budgeting, sales, advertising and providing exceptional customer service
- Bid and sold entertainment services to residential and commercial customers
- Responsible for administering accounts receivable, account payable, employee payroll, as well as purchasing supplies and inventory
- Responsible for cash management, strategic planning and areas related to measuring company performance
- First point of contact for customers, responsible for achieving high levels of customer service and customer satisfaction
- Devised advertising, marketing strategies, web design and formulated policies to ensure that the company objectives were met and/or exceeded
- Promoted the company locally by communicating with local Social Medias, journals and the community in general.
DMIT (District Manager In Training) /General Manager
Lids Sports Group
Mishawaka, IN
03.2015 - 01.2022
- Managed a 4 store GM market consisting of store concepts from both Lids and Lids Locker Room divisions, successfully completed the Boot Camp and DMIT developmental programs
- Managed 13 store DMIT market, generating over $14.1 million in sales volume, consisting of store concepts from both Lids and Fanatics divisions
- Achieved monthly sales goals for market, producing a positive comp sales gain for 7 out of 9 months in market
- Reduced total shrink in market from shrink from (-0.55%) to (-0.2%)
- Served as test market for 2 new company initiatives that have since been implemented companywide, omni-channel program Locate and traffic data analysis ShopperTrak
- Developed a ASM internal candidates to SM position, through recruiting and networking efforts hired 14 external Store Managers
- Coordinated from start to finish 4 Open Interview Sessions for mass hiring needs.
Business Development Manager
Mobile Generation Verizon Authorized Dealer
Mishawaka
06.2022 - 10.2022
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Senior Sales Associate - Supervisor/Manager
Newell Rubbermaid Calphalon Corporation
Michigan City, IN
07.2014 - 03.2015
- Assisted in daily operations of the store assuming store responsibility in opening and closing of store
- Enhancing sales staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members
- Top-performing sales professional with award-winning excellence exceeding sales quotas, managing, training, and supporting teams, and driving organizational growth and profitability
- Provided excellent customer service skills with ability to deal with every kind of customer personality
- Provide sales training, coaching, observing, assisting sales associates, during the report building process and following prescribed sales procedures by selling products; meeting customer needs
- Ensuring standard of store presentation was being followed by staff.
Assistant Store Manager
The Love Boutique LLC
Michigan City, IN
01.2012 - 12.2013
- Led and motivated the store team to increase sales and ensure efficiency; Managed the store's stock levels - made key decisions about stock level and stock control
- Analyzed sales figures - Utilized IT, information technology, to record sales figures, for data analysis and forward planning
- Analyzed and interpreted trends to facilitate planning
- Forecast future sales volumes to maximize profits
- Top-performing sales professional with award-winning excellence exceeding sales quotas, managing, training, and supporting teams, and driving organizational growth and profitability
- Played a key role in the advertising sessions- Organized trade-shows, created commercials, web site and online e-commerce design, special events, exhibitions and displays
- Promoted the company locally by communicating with local Social Medias, journals and the community in general
- Handles staffing needs interviewing/hiring employees, conducting performance reviews, Organized professional training and development courses
- Ensured that quality standards, customer service and health and safety are met
- Resolved safety, legal and security issues
- Responded to customer complaints and comments
- Updated superiors on business performance, new initiatives and other issues
- Monitored the sales floor regularly, talking to staff and customers, and identifying or resolving urgent issues
- Maintained awareness of market trends in the retail industry
- Understood forthcoming customer initiatives and kept up with what local competitors are doing; Initiated changes to improve the business and increase sales productivity.
Department Store Manager
Guitar Center Stores
Mishawaka, IN
10.2005 - 02.2012
- Led and motivated the department team to increase sales and ensure efficiency; Managed the department stock levels - made key decisions about stock level and stock control
- Top-performing sales professional with award-winning excellence exceeding sales quotas, managing, training, and supporting teams, and driving organizational growth and profitability
- Analyzed figures - Utilized IT, information technology, to record sales figures, for data analysis and forward planning
- Analyzed and interpreted trends to facilitate planning
- Forecast future sales volumes to maximize profits
- Played a key role in the advertising sessions- Organized trade-shows, created commercials, web site and online e-commerce design, special events, exhibitions and displays
- Promoted the company locally by communicating with local Social Medias, journals and the community in general
- Dealt with employees, conducting appraisals and performance reviews
- Organized professional training and development courses
- Dealt with the chain sales, as and when required
- Ensured that quality standards, customer service and health and safety are met
- Resolved safety, legal and security issues
- Responded to customer complaints and comments
- Updated superiors on business performance, new initiatives and other issues
- Monitored the sales floor regularly, talking to staff and customers, and identifying or resolving urgent issues
- Maintained awareness of market trends in the retail industry
- Understood forthcoming customer initiatives and kept up with what local competitors are doing; Initiated changes to improve the business and increase sales productivity.
Cleaning Specialist
Great Lakes Cleaning Service
South Bend, IN
01.2008 - 04.2010
- Preforming janitorial duties, to ensure building cleanliness to the client as well as company standards
- Maintaining professional relations with customers as well as communicating effectively with both customers and company, and assisting other team members with completing projects and daily operations
- These duties included but were not limited to, Cleaning: sweeping, mopping, spot cleaning, trash collection and removal, vacuuming, dusting, cleaning restrooms, break rooms
- Following building procedures: according to company and client specifications including using proper chemicals and equipment
- Proven ability to interact and work harmoniously with other coworkers, able to follow and give directions from the supervisor
- Ability to follow all safety standards and other given rules and regulations
- Can handle multiple cleaning assignments at once.
Truck Driver
Djuric Trucking
Hammond, IN
02.2000 - 07.2002
- Transport and Storage - Materials
- Route Distribution | Owner Operator | OTR Semi Driving
- Knowledgeable, dependable and safe Route Distribution truck driver with OTR and tractor trailer instruction experience
- Offered an impeccable Indiana State driving record and a proficiency in 18-wheeler operations
- Work well with diverse populations and have the knowledge and expertise to handle any situation that presents itself
- Maintain a high energy level and possess a strong stamina for lifting heavy loads and working long hours in inclement weather conditions
- Have experience with construction site delivery and boom truck operations
- Class A CDL license with Tanker, Air Brakes, Triples/Doubles, and Hazmat endorsements
- Extensive experience transporting refrigerated goods.
OTR Truck Driver
TMC Transportation
Des Moines, IA
06.1998 - 02.2000
- Transport, Delivery and Storage of Materials
- Safely drove a commercial vehicle and adhered to safety & DOT Regulations, continuous training and customer service
- Detected and reduced safety hazards, Maintained accurate records and logs
- Loaded and unloaded freight and assisted in the loading and unloading of freight required by customer.
Field Supervisor
All Waste Environmental / Amoco Chemical Company
Whiting, IN
10.1994 - 06.1998
- Chemicals/Petro-Chemicals
- Environmental Engineer and Industrial Maintenance Field Supervisor
- Chemical Bulk Storage (CBS) and Major Oil Storage Facility (MOSF) Removal Engineer, responsible for all the regulatory responsibilities of the chemical and oil storage tanks on site
- Site Chemical Coordinator managing all chemical authorizations for client and contractors, MSDS management of 1,000+ MSDSs
- Interface with Industrial Hygienists and other Environmental regulatory engineers as necessary
- Responsible for work place labeling and OSHA Hazard Communications regulations EPA TSCA Coordinator managing all import and export chemical shipments
- Strong knowledge of chemical, hazardous waste, industrial hygiene, and/or environmental health standards
- In-depth ability to operate, test and/or repair monitoring, sampling
- Remarkable ability to react calmly and effectively in emergency situations
- Facilities Response Plan (FRP) and Spill Prevention Control and Countermeasures (SPCC) Coordinator responsible for the plans, spill response team and training for any oil spill
- Member of the Site HAZMAT Team and act as Incident Commander as needed
- Conduct internal chemical, safety and environmental audits
- ISO 14001 Auditors
- Write procedures meeting ISO 14001 protocols and Power Point Presentations
- Conduct fit testing of HAZMAT Team members for SCBA and respirators masks.
Education
West Side High School -
Gary, IN
Class A CDL / H.E.M. Licence in Heavy Equipment and Machinery Operation -
Driveco Driving School
01.1996
Skills
- Management Expert
- Computer Programs Microsoft Excel Expert
- Microsoft Office Powerpoint Expert
- Sales Expert
- Communication Skills Expert
- Organization and Time Management Expert
- Computer Networking Expert
- Mac OS X Expert
- MS Windows Expert
- Heavy equipment operator Expert
- Customer Service Skills Training Expert
- Team Building and Project management Expert
- Web Design Intermediate
- Audio editing Expert
- Video Editing Intermediate
Personal Information
Willing To Relocate: Anywhere
Timeline
Showroom Manager
LoveSac
10.2022 - Current
Business Development Manager
Mobile Generation Verizon Authorized Dealer
06.2022 - 10.2022
DMIT (District Manager In Training) /General Manager
Lids Sports Group
03.2015 - 01.2022
Senior Sales Associate - Supervisor/Manager
Newell Rubbermaid Calphalon Corporation
07.2014 - 03.2015
Assistant Store Manager
The Love Boutique LLC
01.2012 - 12.2013
Cleaning Specialist
Great Lakes Cleaning Service
01.2008 - 04.2010
Department Store Manager
Guitar Center Stores
10.2005 - 02.2012
Truck Driver
Djuric Trucking
02.2000 - 07.2002
OTR Truck Driver
TMC Transportation
06.1998 - 02.2000
Field Supervisor
All Waste Environmental / Amoco Chemical Company
10.1994 - 06.1998
Owner
By Request Dj Service
07.1990 - Current
West Side High School -
Gary, IN
Class A CDL / H.E.M. Licence in Heavy Equipment and Machinery Operation -
Driveco Driving School