Summary
Overview
Work History
Education
Skills
Specialized Skills
Additional Information
Timeline
Generic
Timothy Gilliland

Timothy Gilliland

Hurst,TX

Summary

Proven leader with a track record of fostering strong stakeholder relationships and driving project success at Timespace, LLC. Expert in team leadership and critical thinking, excel in guiding cross-functional teams and enhancing client satisfaction through strategic initiatives. Achieved significant improvements in efficiency, demonstrating exceptional decision-making and coaching abilities. Results-driven Director at Warrantech with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.

Overview

7
7
years of professional experience

Work History

Vice President

Timespace LLC
Fort Worth TX
02.1997 - 05.2000
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Led cross-functional teams for successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Established performance goals for department and outlined processes for achievement with 1000 calls per day in call canter.

Call Center Director-Retail and Corporate

Warrantech - CompUSA
Bedford, TX
01.1993 - 04.1996

Increased first-call resolution rates by developing targeted training materials and coaching agents on best practices.

  • Drove cost savings through the implementation of efficient call center technologies and software solutions.
  • Played an integral role in recruitment efforts, attracting top talent through compelling job descriptions and targeted outreach initiatives to maintain CSR levels of 450 employees.
  • Implemented quality assurance measures, monitoring calls for adherence to company policies and procedures.
  • Leveraged advanced analytics tools to optimize staffing levels during peak hours, reducing wait times without sacrificing quality service delivery.

  • Enhanced customer satisfaction by implementing effective call center strategies and streamlining processes.

Education

None - General And Computer Science

TCJC
Hurst, TX
06.1981

High School Diploma - General

L.D.Bell High School
Bedford, TX
10.1979

Skills

    • Team Leadership
    • Relationship Building
    • Decision-Making
    • Complex Problem-Solving
    • Client Relationship Building
    • Results-Driven
      • Customer Service
      • Documentation And Reporting
      • Rules and regulations
      • Customer Education
      • Call Center in Administration of ESP
      • Microsoft, IOS and Computers

Specialized Skills

Have extensive experience with Extended Service Claims as that is the type work at Timespace and Warrantech.

Additional Information

I have been unemployed for 25 years due to a disability. I am on Social Security disability and cannot walk but very short distances. I would love the opportunity to talk with you and share the experiences I have had over the past 25 years. That has included taken care of grandmother, and parents during severe illness until there death and then on a much more positive not the opportunity of adopting a special needs child and raising him as a single parent. The things I learned during this time in my life was unbelievable to me and the absolute best time of my life.

I am older than most applicants but I am very sharp and can operate within most computer interfaces.

I am looking for part-time positions to help me keep up with the rising cost of everything. I know you would be very happy with my contribution to your company .

Timeline

Vice President

Timespace LLC
02.1997 - 05.2000

Call Center Director-Retail and Corporate

Warrantech - CompUSA
01.1993 - 04.1996

None - General And Computer Science

TCJC

High School Diploma - General

L.D.Bell High School
Timothy Gilliland