TIMOTHY GIPSON
Nashville,TN
Summary
Professional business leader prepared for challenges of Senior Manager role. Combines deep understanding of business operations with commitment to driving team success and achieving significant results. Renowned for adaptability in dynamic environments and collaborative approach to problem-solving, leveraging keen analytical and decision-making skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Manager, Systems Engineering
ENA by Zayo
12.2022 - Current
- Manage team of 10 highly skilled engineers who handle mixed workload of DevOps and Site-Reliability Engineering tasks
- Systems team works together with software development team to implement and deploy new products and features and works within Agile method and product lifecycle
- Team responsible for maintenance of various Open-Source platforms that include but are not limited to Kubernetes and Apache Cloudstack
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
Manager of Systems Engineering
ENA
09.2021 - 12.2022
- Manager of both Systems Engineering team and Managed Internal Systems team, including DevOps Engineers and Open-Source Engineers
- Responsible for day-to-day tactical leadership and strategic planning and execution, as well as career growth and performance management for team members
- Teams were responsible for internal and customer facing infrastructure including upgrades, maintenance, platform improvements, also includes some
- Some examples: IaaS, BaaS, DNS Services (internal and customer), Web Filtering, Multiple Virtualization Environments, Storage Platforms, Mail Filtering
Cloud Success Engineer
ENA
11.2018 - 09.2021
- Customer facing sales engineer responsible for supporting sales team in their product-specific efforts regarding ENA's Cloud product portfolio
- Worked with product owners to choose and implement new features and helped to develop long-term product strategy
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance with template requirements.
Systems Engineer
ENA
12.2014 - 11.2018
- Primary engineer responsible for infrastructure design, configuration and deployment of ENA's various cloud platforms (Trust Compute/Backup/Vault)
- Built and configured platforms for Apache Cloudstack and Ceph Object Based Storage from ground up
- Responsibilities also include customer onboarding and ongoing support for all cloud services
- Improved system performance by identifying and resolving technical issues in timely manner.
Associate Systems Engineer
ENA
07.2012 - 12.2014
- Responsible for diagnosing, troubleshooting and resolving systems related issues with servers and other connected infrastructure, physical and virtual, Windows and Linux, in ENA's geographically diverse data centers
- Research, planning, documentation of technology improvements, disaster recovery planning and documentation for large Data Center migration
- Maintained documentation on system configurations, policies, procedures, and network topology for reference purposes during troubleshooting or future projects.
Systems Administrator
ENA
07.2011 - 07.2012
- Management and deployment for internal systems and infrastructure
- Including: Microsoft Exchange, Active Directory, DHCP, DNS
- Purchasing, and deployment of new user equipment
- Managed corporate BES environment
- New user technical on-boarding process
- New corporate office setup, from domain controller to internal wireless
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
Customer Support Engineer
ENA
02.2010 - 08.2011
- Proactive network monitoring and troubleshooting
- Customer support on various platforms such as VoIP and Email, outage notification and resolution
- Work with vendors and telco Companies to resolve WAN connectivity problems
- Work with internal devices such as Cisco routers, switches, and firewalls
PC Technician
Summit Energy Services
01.2008 - 02.2010
- PC software and hardware troubleshooting
- Managing and implementing use of new user facing resources (desktop and notebook PCs)
- PC image management/maintenance, phone system administration, new equipment deployment
- New User creation and user management in Active Directory
Education
M Div. -
SBTS
Louisville05.2008
Bachelor of Arts -
Union University
Jackson, TN05.2002
Skills
- Troubleshooting and problem resolution
- Data-driven decision-making
- Organizational improvement
- Coaching and Mentoring
- DevOps Management
- Competent Leadership
- Strategic and tactical planning
- Site Reliability Engineering
Certification
- RedHat Certified Systems Administrator - RedHat Enterprise Linux - 2016
- Microsoft Certified Solutions Associate (MCSA) – Microsoft Windows Server 2012 R2 – 2014
- Cisco Certified Entry Networking Technician (CCENT) – 2012
Accomplishments
- As a new manager, took a team that wasn’t delivering on deadlines to accomplishing all the tasks set by the business and moving a project that had been stuck in limbo for over a year to near completion despite global supply chain issues. Then took on a second team to manage and navigated both teams through a difficult corporate transition after the company was purchased. Implemented more team member engagement through daily check-ins that encouraged collaboration and promoted a great full-remote team environment.
- Was a pivotal contributor on a team that designed and brought to market the first virtual private cloud solution targeted to educational institutions in the K-12 and higher education space. This included everything from sourcing the hardware to helping with the design and configuration of the compute layer using Apache Cloudstack and the storage layer using Ceph.
Timeline
Senior Manager, Systems Engineering
ENA by Zayo
12.2022 - Current
Manager of Systems Engineering
ENA
09.2021 - 12.2022
Cloud Success Engineer
ENA
11.2018 - 09.2021
Systems Engineer
ENA
12.2014 - 11.2018
Associate Systems Engineer
ENA
07.2012 - 12.2014
Systems Administrator
ENA
07.2011 - 07.2012
Customer Support Engineer
ENA
02.2010 - 08.2011
PC Technician
Summit Energy Services
01.2008 - 02.2010
- RedHat Certified Systems Administrator - RedHat Enterprise Linux - 2016
- Microsoft Certified Solutions Associate (MCSA) – Microsoft Windows Server 2012 R2 – 2014
- Cisco Certified Entry Networking Technician (CCENT) – 2012
M Div. -
SBTS
Bachelor of Arts -
Union University
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