Timothy Grant
Scarborough,ME
Summary
Seasoned Parts Professional skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
34
34
years of professional experience
Work History
Inside Parts Sales
Cummins Sales & Service
Scarborough, Maine
09.1999 - 02.2022
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Offered in-person, phone, and e-mail assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Ordered parts for customers, repair shops and internal departments for use in trucks and equipment.
Service Writer
Cummins Sales & Service
Scarborough, Maine
10.1997 - 09.1999
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into distributor database to track job status.
- Consulted with customers to assess service requirements and produce accurate orders.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Parts Manager
Varney GMC Truck Buick
Bangor, Maine
09.1987 - 10.1997
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Reduced expense spending by securing low-cost inventory for customers to drive increased sales and improve customer loyalty.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Submitted reports to senior management to aid in business decision-making and planning.
Education
Associate of Applied Science - Auto / Heavy Equipment Engineering Technology
Eastern Maine Technical College
Bangor, ME05.1983
Skills
- Customer Order Management
- Inventory Planning and Management
- Operating Procedures and Policies
- Product and Service Promotion
Timeline
Inside Parts Sales
Cummins Sales & Service
09.1999 - 02.2022
Service Writer
Cummins Sales & Service
10.1997 - 09.1999
Parts Manager
Varney GMC Truck Buick
09.1987 - 10.1997
Associate of Applied Science - Auto / Heavy Equipment Engineering Technology
Eastern Maine Technical College