Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

Timothy Hagen

Philadelphia,USA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a strong capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational continuity and growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager

Miles Table & Catering
Philadelphia, USA
08.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Coordinated with suppliers to maintain inventory levels and food quality.
  • Trained new employees on service standards and operational protocols.
  • Resolved customer complaints and ensured satisfaction throughout service

Barback

New Hope Winery
Pennsylvania
10.2021 - 08.2022

Lead Barista

ZENDEN
Doylestown, PA
01.2019 - 01.2020
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.

Barista/Cashier

BRIG'O DOON COFFEE HOUSE
Ottsville, PA
01.2018 - 01.2019
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.

Education

Bachelor's degree - Music Performance

The University of the Arts
Philadelphia, PA
05.2024

Associates of Music - Music

Bucks County Community College
Newtown, PA
01.2022

Skills

  • Google Workspace proficiency
  • Interpersonal skills
  • Event management and customer service
  • Cash handling and cashiering
  • Customer service software expertise
  • Time management
  • Strong communication skills
  • Organizational skills
  • Management capabilities
  • Inventory management
  • Supplier coordination

Certification

Driver's License

Timeline

Manager

Miles Table & Catering
08.2024 - Current

Barback

New Hope Winery
10.2021 - 08.2022

Lead Barista

ZENDEN
01.2019 - 01.2020

Barista/Cashier

BRIG'O DOON COFFEE HOUSE
01.2018 - 01.2019

Bachelor's degree - Music Performance

The University of the Arts

Associates of Music - Music

Bucks County Community College
Timothy Hagen