Katherine Hahn
Patchogue,NY
Summary
Accomplished Retail Leader experienced in directing sales, staffing and operations for multiple stores and large staffs. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives focused around creating exceptional customer environment.
Overview
11
11
years of professional experience
Work History
Director in Store
Macys Department Store
08.2022 - Current
- Analyze Store’s business to strategize and deliver results; implement action plans focusing on deficient business areas and highlight growth opportunities.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimize staff performance by providing mentorship, guidance, and opportunities for professional growth.
- Drive customer experience by focusing on team behaviors and store culture to see consistent results aligning to needs of the business.
- Drive profit results by leading and planning/executing workload on the following: product movement logistics, fulfillment, HUR, and back of house activities.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas; achieving a 93% engagement score on latest CPS survey
Style Merchandise Execution Manager
Macys Department Store
09.2021 - 08.2022
- Drive optimal merchandise execution standards, while following seasonal and monthly execution guides tailoring to store architecture, assortment and customer needs.
- Prioritize new receipt placement, replenishment and sales promotion set-up; plan, execute and lead floor/fixture moves, merchandise placement and presentation while supporting floor ready environment for the customer.
- Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
- Drive customer experience by working across Senior and CXM managers to identify opportunity and coach/train colleagues on providing exceptional customer engagement.
- Lead effective workload planning process to ensure all priorities are completed with correct resources while supporting customer experience.
District Manager
Calzedonia USA
01.2018 - 09.2020
- Drove sales in designated zone, generating $10 million in annual volume.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Met deadlines through efficient workload planning with individual and team tasks and implementing organizational processes.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Exceeded KPI targets by 30% with motivational approaches focused on continuous improvement and strategic goal attainment.
Market Manager
Nine West Holdings Inc.
07.2015 - 12.2017
- Coached sales team members to best practices selling strategies.
- Ensure all company guidelines, policy and plans are implemented and upheld.
- Drove sales with zone, generating $8 million in annual volume.
- Created various selling and merchandising programs impacting bottom line performance.
- Optimized in-store merchandising, and brand presentation.
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Visual Stylist
Bloomingdale’s
10.2013 - 07.2015
- Prepared interesting and innovative visual displays to attract customers and promote sales.
- Worked with managers and advertising directors to optimize promotions.
- Completed seasonal windows displays, styled mannequins and arranged in-store displays to showcase available and focus products.
- Presented store update suggestions and layouts to management and stakeholders.
Education
Bachelor of Arts - English
Plymouth State University
Plymouth, NHTimeline
Director in Store
Macys Department Store
08.2022 - Current
Style Merchandise Execution Manager
Macys Department Store
09.2021 - 08.2022
District Manager
Calzedonia USA
01.2018 - 09.2020
Market Manager
Nine West Holdings Inc.
07.2015 - 12.2017
Visual Stylist
Bloomingdale’s
10.2013 - 07.2015
Bachelor of Arts - English
Plymouth State University
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