Timothy Harper
Lookout Mountain,GA
Summary
Results-oriented General Manager with 12 years of multi-unit restaurant leadership enhancing operational efficiency and driving revenue growth. Skilled in team recruitment, coaching, and budget administration to maintain service standards and ensure food safety compliance. Analyzes variances and optimizes inventory and scheduling to improve margins while developing staff to achieve performance goals.
Overview
1
1
Certification
12
12
years of professional experience
Work History
General Manager
RedLobster
Chattanooga, Tennessee
04.2026 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed daily operations for Red lobster
- Supervised front-of-house and back-of-house teams during busy shifts.
- Coordinated staff schedules, breaks, and shift coverage across locations.
- Monitored inventory levels, ordering, and supply costs.
- Enforced food safety, sanitation, and cleanliness standards throughout shifts.
- Collaborated with leadership on workflow, staffing, and service improvements.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Operations Manager
First Watch Cafe
Panama City Beach, FL
04.2023 - 04.2026
- Supervised operations staff to ensure compliance with company policies and procedures, fostering a culture of accountability.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted performance reviews to identify improvement areas and developed action plans for team growth.
- Managed inventory and supply chain operations, ensuring timely and accurate delivery of goods and services to meet operational needs.
General Manager
Cojak Investments dba Another Broken Egg
Panama City, Florida
05.2020 - 03.2023
- Increased revenue streams by managing schedules and conducting variance and risk analysis to identify and correct problems.
- Managed the hiring process by evaluating candidates, conducting interviews, and making staffing decisions.
- Reviewing financial transactions and keeping track of the budget to ensure that everything runs smoothly and on time.
- Processed payroll for over 20 employees.
General Manager
Red Robin Gourmet Burgers and Brews
Panama City Beach, Florida
06.2014 - 03.2020
- Increased revenue streams by managing schedules, conducting variance and risk analysis, and identifying and correcting cost-related problems.
- Devised, implemented, and tracked promotional strategies to increase long-term business success by maximizing sales and profits.
- Oversaw hiring, training, and employee management to build a motivated and effective team.
- Improved operational success by hiring the right people, providing excellent training, adhering to food safety and sanitation regulations, and providing prompt customer service.
- Am in charge of hiring, assigning, training, motivating, and terminating employees.
- Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
- Developed and tracked promotional strategies to maximize sales and ensure long-term business success.
Education
Bachelor of Science - Recreation Management
Shorter University
Rome, GASkills
- Verbal and written communication (Experienced), Coaching and mentoring (Experienced), Exceptional interpersonal communication, Operations management (Expert), Sales expertise (Experienced), Deadline-oriented (Experienced), Budget administration (Expert), Efficient multi-tasker, Team standards, Recruitment, Conflict resolution, Budget development, Staff training/development, Customer service, Effective leader, Food preparation and safety, Budgeting, Analytical thinking, Performance analysis, Change management
- Inventory management
- Payroll administration
- Schedule coordination
Personal Information
Title: General Manager
Certification
ServSafe
Timeline
General Manager
RedLobster
04.2026 - Current
Operations Manager
First Watch Cafe
04.2023 - 04.2026
General Manager
Cojak Investments dba Another Broken Egg
05.2020 - 03.2023
General Manager
Red Robin Gourmet Burgers and Brews
06.2014 - 03.2020
Bachelor of Science - Recreation Management
Shorter University