Timothy D. Heard
Bartlett,TN
Summary
Skilled in coordinating and managing various types of events, from corporate meetings to large conventions. Possess strong organizational skills and ability to manage multiple projects simultaneously, ensuring seamless execution and positive participant feedback. Known for creative problem-solving skills and ability to work effectively under pressure, contributing to successful event outcomes. Demonstrated success in vendor negotiation and relationship management, leading to cost-effective event solutions and enhanced attendee experiences.
Overview
11
11
years of professional experience
Work History
Conference Specialist
University of Tennessee Health Science Center
07.2021 - Current
- Set-ups, installs, operates, maintains audio-visual equipment
- Assembles/disassembles equipment (chairs, tables, and event setup)
- Supervise UT movers and other contracted companies
Assistant General Manager
Fairfield Marriott
02.2019 - 02.2022
- Monitor all finances at the front desk and assure cash drops and deposits
- Responsible to handle all guest incidents
- Coordinate with housekeeping or maintenance staff when guests report problems
Administrative Secretary
University of Tennessee Health Science Center
04.2017 - 07.2021
- Oversees memberships/entrance eligibility and reconciles daily sales
- Train and operate the fusion software
- Serves as the mediator for all campus recreation related
Night Audit
Springhill Marriott
02.2018 - 01.2019
- Keep accurate account of cash, checks, and credit transactions
- Make daily deposits
- Make management decisions in the managers absence
Night Time Sales Consultant
Memphis Grizzlies
02.2017 - 04.2017
- Acquire an in-depth knowledge of all Grizzlies ticketing products
- Setting up in-arena visits and outside appointments
- Make a minimum of 25 outbound sales calls each day with the goal
Guest Relation Host
FedEx Forum
08.2016 - 04.2017
- Provide high quality customer service
- Assists with customer needs
- Responsible for scanning tickets
Supervisor
The University of Memphis Recreation Center
01.2015 - 04.2017
- Assist with training front entry staff on customer service and financial matters
- Responsible for employee training and development
- Assist professional personnel with policies and procedures changes
Front Desk Attendant
The University of Memphis Recreation Center
01.2014 - 04.2017
- Providing high quality customer service
- Responsible for managing cash transactions
- Responsible for assisting with security
Supervisor of Intramural Athletics
The University of Memphis Campus Recreation Intramural Service
08.2014 - 05.2016
- Assist with teaching referees the knowledge of multiple sports
- Assist with any minor injuries that may occurred during the game
- Responsible for maintaining a count on students participating in daily intramural activities
Education
Bachelor of Science (B.S. Ed.) - Sport and Leisure Management
The University of Memphis
05.2016
Skills
- Event Planning
- Customer service
- AED/CPR Certification
- Audio production
References
- Sam Campbell, General Manager, (901) 569-7607
- Lynn Ivy, Manager, (901) 448-5525
- J. Lee Taylor, Director, (901) 488-2360
Timeline
Conference Specialist
University of Tennessee Health Science Center
07.2021 - Current
Assistant General Manager
Fairfield Marriott
02.2019 - 02.2022
Night Audit
Springhill Marriott
02.2018 - 01.2019
Administrative Secretary
University of Tennessee Health Science Center
04.2017 - 07.2021
Night Time Sales Consultant
Memphis Grizzlies
02.2017 - 04.2017
Guest Relation Host
FedEx Forum
08.2016 - 04.2017
Supervisor
The University of Memphis Recreation Center
01.2015 - 04.2017
Supervisor of Intramural Athletics
The University of Memphis Campus Recreation Intramural Service
08.2014 - 05.2016
Front Desk Attendant
The University of Memphis Recreation Center
01.2014 - 04.2017
Bachelor of Science (B.S. Ed.) - Sport and Leisure Management
The University of Memphis
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