Timothy Hildreth
O'Fallon,MO
Summary
Customer-focused support professional with experience troubleshooting technical issues, assisting field technicians, and delivering excellent service in fast-paced environments. Currently a National Field Support Agent with Spectrum, consistently ranking among the top 50 representatives company-wide for performance metrics across multiple months. Known for clear communication, problem-solving, and staying composed under pressure. Backed by leadership experience in high-volume operations and currently pursuing CompTIA certifications to further develop technical and IT support skills.
Overview
8
8
years of professional experience
Work History
NFS Agent
Charter Spectrum
Town And Country, MO
05.2025 - Current
- Provided exceptional customer service by resolving inquiries and technical issues efficiently.
- Provide real-time technical support to field technicians across multiple regions.
- Coordinate with internal departments to resolve complex customer-impacting issues.
- Consistently ranked among the Top 50 representatives company-wide for performance metrics across multiple months.
Lead Line Cook
Schafly Brewing
Saint Charles, MO
01.2020 - 02.2025
- Supervised kitchen staff to ensure adherence to safety and hygiene standards.
- Demonstrate strong time management and organizational skills in a fast-paced environment.
- Lead kitchen operations during high-volume service periods.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Completed from 50 to 100 tickets a day
Line Cook
Trailhead Brewery
Saint Charles, MO
08.2018 - 01.2020
- Prepared and executed high-quality dishes in fast-paced kitchen environment.
- Collaborated with team members to maintain efficient kitchen operations during peak hours.
- Ensured adherence to food safety and sanitation standards consistently throughout shifts.
- Assisted in training new cooks on kitchen procedures and menu items.
Education
High School Diploma -
Insight Academy of Arizona
Phoenix, AZ12-2016
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Microsoft Office
- Critical Thinking
- Technical Troubleshooting
- Organization & Time Management
Timeline
NFS Agent
Charter Spectrum
05.2025 - Current
Lead Line Cook
Schafly Brewing
01.2020 - 02.2025
Line Cook
Trailhead Brewery
08.2018 - 01.2020
High School Diploma -
Insight Academy of Arizona