Summary
Overview
Work History
Education
Skills
Timeline
Generic

Timothy Hoft

Hauppauge

Summary

Dynamic Sales Manager with a proven track record at Fortunoff Backyard Store, excelling in solution selling and KPI analysis. Expert in training sales teams to achieve targets, enhancing customer satisfaction through effective relationship management. Recognized for driving revenue growth and delivering exceptional service in high-pressure environments.

Overview

18
18
years of professional experience

Work History

Sales Manager

Fortunoff Backyard Store
10.2023 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Assisted sales associates in closing sales and reaching their KPI's
  • Took care of day to day operations in store and also resolving customer issues

Assistant Store Manager

Fortunoff Backyard Store
08.2023 - 10.2023
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Assisted store manager in day to day store operations
  • Assisting customers in choosing their backyard furniture while concentrating on reaching my KPI's
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Flooring Sales Specialist

Lowes Home Improvment
07.2021 - 07.2023
  • Drove team revenue totals by bringing in top sales numbers.
  • Demonstrated features of different floor options and overcame objections with knowledgeable responses.
  • Maintained in-depth understanding of all available brands and types of flooring available to customers.
  • Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Customer Service Manager

Home Depot
03.2020 - 06.2021
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Sales Associate

Ashley Furniture Homestore
10.2017 - 02.2020
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Assistant Store Manager

Pc Richard & Son
12.2007 - 12.2016
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Education

High School Diploma -

St. Anthony's High School
Kings Park, NY
06-1982

Skills

  • Sales operation
  • Solution selling
  • KPI analysis
  • Sales team training
  • Sales presentation
  • Sales operations

Timeline

Sales Manager

Fortunoff Backyard Store
10.2023 - Current

Assistant Store Manager

Fortunoff Backyard Store
08.2023 - 10.2023

Flooring Sales Specialist

Lowes Home Improvment
07.2021 - 07.2023

Customer Service Manager

Home Depot
03.2020 - 06.2021

Sales Associate

Ashley Furniture Homestore
10.2017 - 02.2020

Assistant Store Manager

Pc Richard & Son
12.2007 - 12.2016

High School Diploma -

St. Anthony's High School

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