Timothy Hrbacek

Transported clients in selected vintage vehicles.

Executed regular upkeep to sustain the condition of classic automobiles.

Handled troubleshooting during customer events effectively.

Applied extensive knowledge of Navy Federal Credit Union mortgage products and financial principles.

Developed skills navigating mortgage applications and approvals.

Exhibited strong understanding of finance protocols.

Maintained active status with Nationwide Mortgage Licensing System and Registry.

Utilized advanced communication skills to interpret and present legal documentation clearly.

Enhanced loyalty by optimizing engagement strategies.

Enhanced client relations and support in estate lending.

Performed precise calculations using mathematical techniques.

Developed expertise in word processing and spreadsheet software applications.

Demonstrated efficient collaboration with automated systems.

Processed credit card applications efficiently.

Handled payment reversal procedures.

Advised on credit card functionality

Executed reward redemptions efficiently.

Provided troubleshooting for transaction declines.

Addressed payment application issues efficiently for members.

Processed customer payments efficiently and accurately.

Replaced credit cards

Managed and executed balance transfers

Enabled instant availability of payments.

Strengthened account security for member profiles.

• Delivered exceptional support for client inquiries, fostering loyalty and repeat business.
• Conducted thorough assessments for vehicle issues to recommend appropriate services.
• Developed knowledge of product offerings to provide informed recommendations to customers.
• Resolved service issues promptly, maintaining positive customer relationships.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong cooperative relationships with coworkers and managers.
• Maintained productive, efficient approach to all tasks.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Worked different stations to provide optimal coverage and meet production goals.
• Addressed and resolved customer complaints in polite and professional manner.