Timothy Jackson

My main responsibilities were to create and update all training documents for current and new concepts within the company. Design an online training program to use at all venues. Lead New Restaurant Openings and train all FOH positions. Facilitate training classes in all current venues to enhance and develop hourly team members. Lastly support various other departments in company standards and expectations.

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
• Taught servers to memorize menu ingredients and provide information on preparation methods.
• Utilized effective communication techniques to support server learning and comprehension.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Contributed to team success through effective communication and cooperation with coworkers and management.
• Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.