Timothy Jackson Jr.
Amite,United States of America
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Network Administrator
Capitol City Produce
02.2024 - Current
- Supported a Network Infrastructure for over 400 employees across 3 different locations
- Administered Active Directory, applying group policies etc for all employees
- Implemented and maintained network security protocols to protect company data and prevent unauthorized access
- Assisted in the development and deployment of new software applications to improve efficiency and streamline processes
- Provided technical support to end users, troubleshooting hardware and software issues to ensure minimal downtime
- Conducted regular audits of system performance and recommended upgrades to optimize functionality and performance
- Implemented and maintained network infrastructure, including routers, switches, firewalls, and wireless access points, to ensure optimal performance and security
- Conducted regular network monitoring and troubleshooting to identify and resolve connectivity issues, minimizing downtime and enhancing system reliability
- Collaborated with cross-functional teams to plan and execute network upgrades and migrations, ensuring seamless integration with existing systems and applications
- Developed and enforced network security policies and procedures to protect against cyber threats and ensure compliance with industry regulations
Network Technician
ATLO Software
04.2023 - 10.2023
- Configured and maintained network equipment including routers, switches, and firewalls to ensure optimal performance and security
- Troubleshot network issues and resolved connectivity issues for users across multiple locations
- Implemented network upgrades and performed regular system updates to keep infrastructure current and efficient
- Assisted in the design and implementation of new network infrastructure projects, collaborating with team members to meet project deadlines and goals
Systems Administrator
Transformyx, LLC
09.2022 - 03.2023
- Supported the design, deployment, and maintenance of network infrastructure across 100+ state-owned buildings, ensuring reliable connectivity for over 10,000 state employees
- Assisted in the installation and configuration of routers, switches, and firewalls for both local area networks (LANs) and wide area networks (WANs), improving overall network performance by 15%.
- Collaborated with senior engineers on network security initiatives, reducing potential vulnerabilities by 25% through timely patches and updates.
Software QA Analyst
Electronic Arts
08.2019 - 08.2021
- Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
- Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
- Supported timely project completion through efficient prioritization and execution of test tasks.
- Identified opportunities for automation, implementing script-based tests to minimize manual effort and increase accuracy.
Help Desk Technician
Smitty's Supply Inc
12.2016 - 08.2019
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Bachelor of Arts - Cybersecurity And Information Assurance
Western Governors University
06-2025
Cybersecurity Program -
Louisiana State University
12.2021
Computer Science -
Louisiana State University
12.2017
Skills
- System administration
- Network troubleshooting
- Technical support
- Workstation Imaging
- Data backups
- Network repairs and maintenance
Certification
- CompTIA A+ Certification - Computing Technology Industry Association (CompTIA).
- CompTIA Security+ Certification - Computing Technology Industry Association (CompTIA).
- CompTIA Network + Certification - Computing Technology Industry Association (CompTIA).
Timeline
Network Administrator
Capitol City Produce
02.2024 - Current
Network Technician
ATLO Software
04.2023 - 10.2023
Systems Administrator
Transformyx, LLC
09.2022 - 03.2023
Software QA Analyst
Electronic Arts
08.2019 - 08.2021
Help Desk Technician
Smitty's Supply Inc
12.2016 - 08.2019
Computer Science -
Louisiana State University
Bachelor of Arts - Cybersecurity And Information Assurance
Western Governors University
Cybersecurity Program -
Louisiana State University
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