Summary
Overview
Work History
Education
Skills
Timeline
Generic

Timothy Jones

Loganville,GA

Summary

Systems engineer with 15 years of experience in infrastructure development for cloud computing platforms. Practiced at transitioning customers from on-premise solutions to cloud-based deployments. Versed in utilizing cloud infrastructure to alleviate are inherent to on-site computing. Provider of smooth, well-planned transition architecture. Systems Engineer with extensive experience driving network security and accessibility. Highly skilled with system virtualization using VMware and other Systems. Dedicated System Engineer adept at cultivating long-term partnerships with vendors and clients. Expertise includes installing, configuring, and monitoring complex systems and infrastructures.

Overview

18
18
years of professional experience

Work History

Windows Senior System Engineer

Insight Enterprise/Brown and Brown Healthcare
2021.11 - 2024.02
  • Analyzed security logs to determine and alleviate network threats.
  • Tested software remotely and onsite for server sets to maintain operational readiness.
  • Orchestrated integration and communication of software upgrades.
  • Performed software installations and upgrades to UNIX or Windows operating systems.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Analyzed network traffic and performance metrics to optimize system performance.
  • Led server infrastructure development, quality assurance, staging and production systems.
  • Implemented and maintained virtual private networks.
  • Devised scripts and automation tools to improve system efficiency.
  • Developed and documented network policies, procedures and standards.
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Worked with cross-functional design teams to create software solutions that improved overall functionality and performance.
  • Wrote code and supported architecture in high-throughput systems.
  • Automated and implemented system backup and recovery procedures.
  • Built automation tools and applications to deploy next-generation platforms.
  • Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
  • Utilized code and modern cloud-native deployment techniques to design, plan and integrate cloud computing and virtualization systems.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Managed use of various types of databases and configured, installed and upgraded new ones.

System Engineer V/Network

Insight Enterprise/Bank of America
2022.03 - 2022.12
  • Application Remediation
  • Gathering information on the application that needs to get remediation
  • Use Windows debugger tools such as Windbg, Visual Studio, Opensource Notpad++
  • Manage Process/Permonace Monitors tools
  • Configured, monitored, and supported Air Watch
  • I installed Configures AS400 terminals
  • As an AS Admin, I manage the IBM I environment, including hardware, operating system configurations, user accounts, security settings, backups, and system
  • Configured, monitored, and supported Workspace One
  • Manage over 15,000 Devices
  • Managed devices in SCCM
  • Troubleshoot failures with SCCM
  • Work inside the SCCM Console
  • Manage the Power BI tool
  • Manage Tableau Software
  • Deploying, configuring, and managing Citrix Applications
  • Supporting Microsoft Office Suite
  • Managed and Configured SCCM
  • Installing VMware Horizon Client
  • Configuring IBM servers
  • Configuring IBM terminals
  • Manage and Troubleshoot IBM terminals and servers
  • Troubleshoot VM Horizon Client
  • Windows Patching
  • Windows Harding
  • Windows Updates
  • Use CIS tool as an automation tool for my daily tasks
  • Work in a Virtualization environment, setting up and monitoring
  • Support Microsoft suite applications
  • Use Desktop security tools to remediate applications and Software such as the PS exec utility tool
  • Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions to improve application stability and performance that reduce MTTR for incidents
  • Created SQL Queries
  • Use Python and PowerShell scripts to automate daily tasks
  • Use PowerShell commands to automate some daily tasks like removing software or applications from user machines
  • Use PowerShell commands to collect the machine’s data
  • Use BigFix for patching and application and software pushing
  • Manage user testing
  • Use AOD to remote in the back end of 10,000 machines
  • Wrote scripts in PowerShell to help remove applications from the machine and gather information on the machine.
  • Identified, analyzed, and resolved infrastructure vulnerabilities and application deployment issues.
  • Oversaw development and maintenance of the organization's computer systems and intranet.
  • Wrote and maintained custom scripts to increase system efficiency and performance time.
  • Provided 2nd and 3rd-level technical support and troubleshooting to internal and external clients.
  • Created nightly jobs for database backups.
  • Orchestrated integration and communication of software upgrades.
  • Developed modification program to determine compatibility with various software.

Windows Engineer

Ionic Security
2018.10 - 2021.09
  • Managed and Configured SCCM
  • Configured and Managed Intunes
  • Managed Deployments using SCCM
  • Install, configure, and maintain IIS on Windows servers
  • Managed Windows server migrations from 2018 to 2020
  • Design, deploy, and manage Windows Server environments, including installation, configuration, and maintenance of server hardware and software, Deploy, manage, and troubleshoot web applications hosted on IIS, including ASP.NET, PHP, and other technologies in Windows Server 2016 through 2020
  • Administer and maintain Active Directory services, including user and group management, Group Policy, DNS, DHCP, and other directory-related services
  • Manage web server settings and configurations
  • Monitor server performance and troubleshoot issues
  • Implement security measures, including SSL/TLS configurations
  • Work with application developers to deploy and support web applications
  • I managed and maintained UAG
  • Provide technical support for IIS-related issues
  • Troubleshoot and resolve server and web application problems
  • Debugging Apps using Canopy
  • Use Canopy editor
  • Windows Patching
  • Windows Harding
  • Windows Updates
  • As a DCIM I provide real-time monitoring of various data center components, including servers, networks, storage, and environmental conditions
  • I Did Asset tracking and inventory management to keep a record of all IT and non-IT assets within the data center, including servers, racks, power distribution units in the Data Centers
  • Managing and tracking changes to the data center infrastructure, including hardware additions, moves, and decommissions
  • Jira Administration
  • Configured MECM Endpoint policies
  • Create and deploy images using SCCM
  • Troubleshooting image failures
  • Set up and manage Duo for end users
  • Designing and implementing OS deployment strategies, creating and maintaining custom OS images
  • Implementing and optimizing task sequences for efficient and automated OS deployments
  • Implementing security best practices within SCCM/MECM, ensuring compliance with organizational and regulatory security requirements
  • I help Utilize SCCM/MECM for endpoint protection, including antivirus and antimalware solutions
  • Designing and implementing robust SCCM/MECM and Intune architectures to meet organizational requirements
  • Creating scalable and efficient solutions for managing large numbers of devices across different platforms (Windows, macOS, iOS, Android)
  • Implementing security best practices within SCCM/MECM, ensuring compliance with organizational and regulatory security requirements
  • Utilizing SCCM/MECM for endpoint protection, including antivirus and antimalware solutions
  • Monitor PC Health
  • Setup and manage Web Servers
  • Set up and manage FTP and SFTP file transfers
  • Monitoring Web Servers
  • Active Directory Administration which includes Building, configuring, and maintaining Domain Controllers, Group Policy Objects creation/modification, AD objects creation/modification, and User accounts creation/maintenance Perform Maintenance
  • Set up and maintain the SAAS application
  • Setting and managing DNS/DHCP
  • Installing VMware Horizon Client
  • Troubleshot VM Horizon Client
  • Upgrade the VM Horizon
  • Monitoring and configuring SQL Databases
  • Write well-designed, testable code in Java
  • Help migrate Microsoft Exchange to Google Gsuite
  • Deploying, configuring, and managing Citrix products
  • Use Windows debugger tools such as Windbg, Visual Studio, Opensource Notpad++
  • Create and Maintain Connects identities Database Connections, Database inputs, outputs and lookups, access control
  • Manage Patches and security updates using the ManageEngine Plus tool
  • Help move mobile devices from Intune to JAMF
  • Manage Linux environment
  • Manage Centos machines
  • Use BigFix to push and troubleshoot issues
  • Use BigFix as a Remote to other computers
  • Managed all devices using intunes, JAMF and AirWatch
  • Configured, monitored, and supported AirWatch
  • Configured, monitored, and supported Workspace One
  • Managed over 10,000 machines
  • Windows Endpoint Internals and Automation in environments of 50,000+
  • Conducting software analysis, programming, testing, and debugging
  • Manage Java and Java EE application development
  • Manage Ubuntu Servers and Desktops
  • Write automation tasks in Python and Bash
  • Install Splunk universal forwarder and heavy forwarder
  • Conduct post-release/ post-implementation testing
  • Managing group policies
  • AWS integration and administration
  • Support mobile devices, which includes setting up phones and configuring phone users.

Windows System Analyst Project Lead

Westrock
2017.12 - 2018.10
  • Reviewed and analysed system specifications
  • Use the SCCM tool to create imaging or to hold it in place organization image
  • Executed test scripts and reviewed results
  • I have reported and documented technical issues
  • I worked with SCCM configuration using scripting to push updates and new patches to Windows machines
  • Upgraded Windows 7 to Windows 10
  • Active Directory Administration which includes Building, configuring, and maintaining Domain Controllers, Group Policy Objects creation/modification, AD objects creation/modification, User accounts creation/maintenance Perform Maintenance
  • Setting and managing DNS/DHCP
  • Manage and monitor AS400 Mainframes
  • Symantec Ghost to image new machines
  • Set up new companies that were acquired by the company on AS400 terminals
  • Use Windows debugger tools such as Windbg, Visual Studio, Opensource Notpad++
  • Manage Process/Permeance Monitors tools
  • Configured, monitored, and supported AirWatch
  • Configured, monitored, and supported Workspace One.

Senior Windows Analyst

Securities Exchange and Commission
2015.10 - 2017.12
  • Provided remote or over-the-phone assistance in resolving support issues
  • I have Performed installations, repairs, upgrades, and backups on all devices
  • Manage patches and security updates
  • Manage MS exchange
  • Active Directory Administration which includes Building, configuring, and maintaining Domain Controllers, Group Policy Objects creation/modification, AD objects creation/modification, and User accounts creation/maintenance Perform Maintenance
  • Setting and managing DNS/DHCP
  • Provision Virtual servers that can be provisioned and scaled based on demand in AWS
  • Configure IAM in AWS
  • Use Symantec Ghost to image new machines
  • I Supported Kronos and JDE applications
  • Configured Cisco phones and voicemails in the call manager
  • Manage EDI x12
  • Provided support for MacBook end users, supported applications, and operation system/OS
  • Manage and support JAMF for all IOS and macOS systems
  • I Used ServiceNow for documentation and handling service requests
  • I Installed and monitored AirWatch on mobile devices
  • Supported Citrix environment
  • I Provided and configured AirWatch on Mobile Devices
  • I Handled the imaging for Windows 7 using the SEC network
  • Migrated desktops and laptops over from Windows 7 to 10 using the In-Place tool.

Field Support Analyst (Team Lead)

CompuCom Systems, Inc
2014.02 - 2015.09
  • Provided remote or over-the-phone assistance in resolving Telecom support issues
  • I Supported EMR and HCS systems
  • Configured, monitored, and supported AirWatch
  • Configured, monitored, and supported Workspace One
  • Active Directory Administration which includes Building, configuring, and maintaining Domain Controllers, Group Policy Objects creation/modification, AD objects creation/modification, User accounts creation/maintenance Perform Maintenance
  • Setting and managing DNS/DHCP
  • Manage over 15,000 Devices
  • Use Symantec Ghost to image devices
  • I Implemented Altiris software onto company platforms
  • I Performed installations, repairs, upgrades, and backups on all devices
  • I Supported Kronos and JDE applications
  • Customer service support for all internal employees
  • Troubleshot and resolved concerns for all level employees
  • I Supported all applications and Software
  • Configured Avaya phones, ensuring the phones were on the ports and switch
  • Set up employee voicemail and phone numbers
  • Set up networks and IPs at numerous sites for different clients
  • Provided support for Mac end users, supported applications, and operating systems/OS
  • Use BigFix to remote into machines
  • Supported CCTV
  • Provide all daily, weekly, monthly, and quarterly IT Operational reporting
  • I Maintained all IT Operations documentation, diagrams, and runbooks
  • Create an operational dashboard and other metrics based on system logs and database SQL queries.

Desktop Analyst, Team Lead Project

Georgia State University
2013.06 - 2014.02
  • Troubleshoot Software such as E-copy and Equitrac
  • I Supported EMR and HCS systems
  • Provided support for printing systems - printers, fax, and scanners
  • I Used Cisco Switches to connect to perform imaging and connected to multiple servers to push applications through
  • I have installed or pushed updated new applications in Mac OSX
  • I Managed all mobile devices (Blackberries, Android, Apple)
  • Installing VMware Horizon Client
  • Troubleshot VM Horizon Client
  • Upgrade the VM Horizon
  • I managed and maintained UAG environment for the client and end users to access
  • I Configured Outlook email accounts
  • I Used SCCM for deployment
  • I Migrated machines from the Novell client to the Windows 7 environment
  • Troubleshooted and helped users with export software application issues
  • Managed multiple servers, installed, and configured POS system, and migrated end-user to b 0365 from Novell client
  • Used MDT deployment tool
  • I used Remedy to keep documentation on service requests
  • I used the MDT tool for migration to Windows 7 from XP
  • Set up and configured MacBook users.

Field Support

Norfolk Southern Corporation
2013.01 - 2013.06
  • Performed onsite installation, modification, and maintenance of systems and equipment
  • Use Symantec Ghost to image devices
  • Configuring IBM servers
  • Configuring IBM terminals
  • Manage and Troubleshoot IBM terminals and servers
  • Repaired and calibrated systems and equipment post-installation.
  • Resolved or escalated problem tickets to resolve user issues.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Diagnosed, troubleshot, and resolved network and system problems.

Help Desk Administrator

Ryla Inc
2005.10 - 2012.01
  • Performed remote diagnostics, problem-solving, installation assistance, and system modification tasks
  • Performed Tier II Technical Support and supported Software such as E-copy, Equitrac, and Global scan
  • Supported Microsoft Office, SharePoint, and Office365 for students and faculty
  • Used Configuration Manager to provide remote control, patch management, software distribution, operating system deployment, network access protection, and hardware and software inventory using the system configuration center management
  • Used Novell software/NetWare to share files and printers, linking them to the company server
  • Provided support to Mac OS environment troubleshooting and imaging.
  • Provided basic end-user troubleshooting and desktop support

Education

Bachelor of Science - Network And System Administration

DeVry University
Downers Grove, IL
06.2013

Skills

  • Network server management
  • Cloud services
  • Network infrastructure administration
  • Switches and routers
  • Hardware Configuration
  • Application support
  • Disaster Recovery Planning
  • DevOps principles
  • Virtualization Technologies
  • Project Management
  • System Architecture Design
  • Software Development Lifecycle
  • Configuration Management

Timeline

System Engineer V/Network

Insight Enterprise/Bank of America
2022.03 - 2022.12

Windows Senior System Engineer

Insight Enterprise/Brown and Brown Healthcare
2021.11 - 2024.02

Windows Engineer

Ionic Security
2018.10 - 2021.09

Windows System Analyst Project Lead

Westrock
2017.12 - 2018.10

Senior Windows Analyst

Securities Exchange and Commission
2015.10 - 2017.12

Field Support Analyst (Team Lead)

CompuCom Systems, Inc
2014.02 - 2015.09

Desktop Analyst, Team Lead Project

Georgia State University
2013.06 - 2014.02

Field Support

Norfolk Southern Corporation
2013.01 - 2013.06

Help Desk Administrator

Ryla Inc
2005.10 - 2012.01

Bachelor of Science - Network And System Administration

DeVry University

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Timothy Jones