Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Timothy Keefe

Boston,MA

Summary

Dynamic retail leader with extensive experience at multiple supermarkets, excelling in store operations and employee supervision. Proven track record in enhancing customer satisfaction and streamlining inventory management. Bilingual in Spanish, skilled in motivating teams and utilizing store systems to drive performance and efficiency. Committed to fostering a positive work environment.

Overview

34
34
years of professional experience

Work History

Assistant Store Director

Albertsons Supermarkets (Market Street/Shaws)
05.2017 - 09.2024
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Increased customer satisfaction with attentive service and timely resolution of issues
  • Streamlined inventory management processes for increased efficiency and reduced waste through proper CAO maintenance as well as perishable production list.
  • Monitored department scheduling (ELMS) to ensure optimal staffing for the needs of the business and for budget compliance.
  • Maintained a safe and clean working environment for our customers and store associates.

Grocery Manager

Stop & Shop
06.1990 - 08.2024
  • Delegated tasks and duties to grocery, dairy and frozen food associates
  • Effectively ordered and ensured great stock levels through proper management of CAO
  • Merchandised creatively and followed company planograms and initiatives
  • Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.

Customer Service Manager

Kroger
04.2009 - 03.2016
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Took ownership of customer issues and followed problems through to resolution.
  • Oversaw the scheduling of 75 front end associates to deliver exceptional service levels utilizing labor forecasts.
  • Supervised store cash deposits and troubleshooted discrepancies
  • Increased community involvement by participating in local fundraising and various charitable endeavors

Grocery/General Merchandise Support Manager

Jimbo's...Naturally
02.2005 - 01.2009
  • Supervised store personnel including department managers in the non-perishable departments for six stores
  • Collaborated with outside vendors to offer new and unique products on a consistent basis
  • Ensured proper stock levels by monitoring store ordering
  • Developed merchandising schematics and reviewed execution through store visits
  • Boosted team morale and productivity through consistent communication, recognition, and constructive feedback.

Education

Bachelor of Arts - Business Management

University of Massachusetts, Dartmouth
North Dartmouth, MA
05-1997

Skills

  • Store operations
  • Employee supervision
  • Team management
  • Employee motivation
  • Bilingual (Spanish)
  • Store Systems (KRONOS/ELMS/CAO)

Languages

Spanish
Full Professional

Timeline

Assistant Store Director

Albertsons Supermarkets (Market Street/Shaws)
05.2017 - 09.2024

Customer Service Manager

Kroger
04.2009 - 03.2016

Grocery/General Merchandise Support Manager

Jimbo's...Naturally
02.2005 - 01.2009

Grocery Manager

Stop & Shop
06.1990 - 08.2024

Bachelor of Arts - Business Management

University of Massachusetts, Dartmouth

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