Timothy Keefe
Boston,MA
Summary
Dynamic retail leader with extensive experience at multiple supermarkets, excelling in store operations and employee supervision. Proven track record in enhancing customer satisfaction and streamlining inventory management. Bilingual in Spanish, skilled in motivating teams and utilizing store systems to drive performance and efficiency. Committed to fostering a positive work environment.
Overview
34
34
years of professional experience
Work History
Assistant Store Director
Albertsons Supermarkets (Market Street/Shaws)
05.2017 - 09.2024
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Increased customer satisfaction with attentive service and timely resolution of issues
- Streamlined inventory management processes for increased efficiency and reduced waste through proper CAO maintenance as well as perishable production list.
- Monitored department scheduling (ELMS) to ensure optimal staffing for the needs of the business and for budget compliance.
- Maintained a safe and clean working environment for our customers and store associates.
Grocery Manager
Stop & Shop
06.1990 - 08.2024
- Delegated tasks and duties to grocery, dairy and frozen food associates
- Effectively ordered and ensured great stock levels through proper management of CAO
- Merchandised creatively and followed company planograms and initiatives
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
Customer Service Manager
Kroger
04.2009 - 03.2016
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Took ownership of customer issues and followed problems through to resolution.
- Oversaw the scheduling of 75 front end associates to deliver exceptional service levels utilizing labor forecasts.
- Supervised store cash deposits and troubleshooted discrepancies
- Increased community involvement by participating in local fundraising and various charitable endeavors
Grocery/General Merchandise Support Manager
Jimbo's...Naturally
02.2005 - 01.2009
- Supervised store personnel including department managers in the non-perishable departments for six stores
- Collaborated with outside vendors to offer new and unique products on a consistent basis
- Ensured proper stock levels by monitoring store ordering
- Developed merchandising schematics and reviewed execution through store visits
- Boosted team morale and productivity through consistent communication, recognition, and constructive feedback.
Education
Bachelor of Arts - Business Management
University of Massachusetts, Dartmouth
North Dartmouth, MA05-1997
Skills
- Store operations
- Employee supervision
- Team management
- Employee motivation
- Bilingual (Spanish)
- Store Systems (KRONOS/ELMS/CAO)
Languages
Spanish
Full Professional
Timeline
Assistant Store Director
Albertsons Supermarkets (Market Street/Shaws)
05.2017 - 09.2024
Customer Service Manager
Kroger
04.2009 - 03.2016
Grocery/General Merchandise Support Manager
Jimbo's...Naturally
02.2005 - 01.2009
Grocery Manager
Stop & Shop
06.1990 - 08.2024
Bachelor of Arts - Business Management
University of Massachusetts, Dartmouth
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