Timothy Keeles
Richmond,VA
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
15
15
years of professional experience
Work History
Host
Bonefish Grill, W. Broad St.
10.2019 - 03.2020
- Answered phones, took mobile app and to go orders as well as sat guests and reset tables
- Greeted guest with an upbeat and personable demeanor while also handling disgruntled guests until management could address the issue.
- Redirected calls for management and received parcels at front desk while also ensuring that the proper personnel were notified
Store Manager
GI Toys, Holdings
Richmond, VA
08.2014 - 10.2019
- Led team initiatives to enhance customer experience, resulting in increased satisfaction and loyalty.
- Directed daily store operations, managing inventory and merchandising to optimize sales performance.
- Handled customer service and resolved disgruntled customer issues that arose.
- Implemented effective promotional strategies, driving foot traffic and boosting monthly sales figures consistently.
Data Entry
Carepoint Medical
Richmond, VA
08.2012 - 10.2014
- Coordinated with team members to verify data integrity, fostering a culture of accountability and precision.
- Managed electronic records, ensuring compliance with industry standards and safeguarding sensitive patient information.
Water Pump Technician
KSB Inc.
Richmond, VA
10.2020 - Current
- Diagnosed and repaired pump systems, improving operational reliability and reducing downtime for clients.
- Collaborated with cross-functional teams to streamline maintenance procedures, enhancing overall service delivery efficiency.
- Conducted routine inspections and preventative maintenance on a variety of pump models to ensure performance.
- Trained junior technicians on best practices for installation and troubleshooting, fostering skill development within the team.
Warehouse Gameday Manager
Richmond Flying Squirrels, Richmond City
04.2011 - 09.2018
- Oversaw warehouse inventory levels, notated and reported directly to the logistics team. Orchestrated the in-game restocking of concession stands and beer carts
Education
Associates - Visual Communication and Graphic Design
ITT
Midlothian06-2012
Skills
- Excellent phone etiquette skills
- Ability to handle multiple tasks at once
- Strong organization skills
- Good at time management
- Has experience with data entry with skilled use in Microsoft Exel and Word
Timeline
Water Pump Technician
KSB Inc.
10.2020 - Current
Host
Bonefish Grill, W. Broad St.
10.2019 - 03.2020
Store Manager
GI Toys, Holdings
08.2014 - 10.2019
Data Entry
Carepoint Medical
08.2012 - 10.2014
Warehouse Gameday Manager
Richmond Flying Squirrels, Richmond City
04.2011 - 09.2018
Associates - Visual Communication and Graphic Design
ITT