Dynamic professional with a proven track record at Industrial Hearing Service, excelling in database management and customer service. Recognized for enhancing operational efficiency and training teams effectively. Committed to safety compliance and adept at task prioritization, ensuring high standards in fast-paced environments. Flexible and calm under pressure, ready to contribute to team success.
Overview
24
24
years of professional experience
Work History
Hearing Tech
Industrial Hearing Service
Portland
01.2019 - Current
Prioritized and organized tasks to efficiently accomplish service goals.
Completed day-to-day duties accurately and efficiently.
Updated and maintained databases with current information.
Identified needs of customers promptly and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
School Bus Driver
Portland Public Schools
Portland
01.2018 - 01.2019
Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
Acquired and maintained certification in basic first aid and CPR.
Reported delays, accidents or other traffic and transportation situations to supervisor.
Assisted with loading and unloading of passengers as needed.
Maintained order among passengers and explained safety rules and hazards.
Cleaned and sanitized bus interiors to lessen germ spread.
Obeyed DOT rules and regulations and local laws to maximize safety.
Performed work assignments according to instructions received.
Demonstrated knowledge of first aid techniques in order to provide basic medical care if necessary.
Used navigation equipment and two-way radio while remaining focused on safety.
Promoted good public relations by responding courteously to inquiries from parents or members of the community.
Followed all safety protocols when transporting students with special needs or disabilities.
Complied with local traffic regulations and safety requirements for bus operation.
Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.
Reported inappropriate and disruptive student behaviors to school administration.
Read maps and followed written or verbal driving directions.
Ensured safety of students by following all traffic laws and regulations.
Attended staff meetings and training sessions regularly for professional development purposes.
Monitored traffic during bus stops to provide safe boarding by students.
Stocking Supervisor
Carquest Distribution Center
Portland
07.2001 - 01.2018
Monitored employee productivity levels on a regular basis to identify areas of improvement.
Implemented new operational procedures, increasing efficiency.
Monitored employee attendance, addressing any punctuality or absenteeism issues.
Set specific goals for projects to measure progress and evaluate end results.
Facilitated training sessions for new employees on company policies and procedures.
Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Led weekly team meetings to discuss progress, address issues, and plan future actions.
Assessed company operations for compliance with safety standards.
Designed, coded, tested, debugged, and migrated components of a Front-End application, using the following ISPF Dialog Manager Tools: Panels, Messages, Tables and Skeletons, along with REXX Execs, which facilitated Subject Matter Expert’s (SME’s) identification and extraction of Endevor elements, to prepare for transfer to a LINUX-based system named, “Informatica”. SMEs used Informatica to prepare the downloaded element’s flows to identify technical debt, so that the Agency could migrate away from, what it considered, Legacy development languages. This was due to the shrinking pool of expertise and availability of Legacy Language talent pool.Supplied support to many other mainframe developers, via a tool called Workbench from Allen Systems Group (ASG).The tool was a Data Resource Management System (DRMS) Facility, which provided a repository for and management of COBOL, HLASM, and CICS development metadata. Also managed by the tool were various other elements, such as user access, and Dynamic Table Access Management (DTAMS).Using JCL, REXX, Endevor, TADz, Workbench, and CyberFusion on the mainframe and UltraEdit, MS Access and Excel on the Network, developed a very extensive and complex spreadsheet, for a Tech 14 to evaluate and ultimately present to the Associate Commissioner and other higher-level SSA management. The spreadsheet was a depiction of the overall scope and effort that needed to transition from Workbench (SSA no longer received support for the product), and it aided the Tech 14 in his future presentation.Coding, testing, debugging, and migrating programs (HLASM/COBOL/CICS/Db2/IMS), routines, copybooks, and macros, in support of multiple applications across the Agency.Created and maintained numerous ISPF REXX and CLIST scripts.Created and updated Standard Operating Procedures (SOP) and User manuals, using M365 Tools, including VISIO Pro.Created and supported many MS Access and Db2 SQL scripts, to access and update related databases and tables.Involved in the testing of zOS Multi-Factor Authentication (zMFA), which supplanted Single Sign-On (SSO) at the Agency. zMFA provides multiple levels of authentication and thus, greater levels of security.Participated in Daily Stand-ups/Weekly/and Monthly and other Agile-Related meetings on multiple Teams.Maintained Team SharePoint sites (pages) which later were ported to Confluence. at Leidos, Inc., for Social Security AdministrationDesigned, coded, tested, debugged, and migrated components of a Front-End application, using the following ISPF Dialog Manager Tools: Panels, Messages, Tables and Skeletons, along with REXX Execs, which facilitated Subject Matter Expert’s (SME’s) identification and extraction of Endevor elements, to prepare for transfer to a LINUX-based system named, “Informatica”. SMEs used Informatica to prepare the downloaded element’s flows to identify technical debt, so that the Agency could migrate away from, what it considered, Legacy development languages. This was due to the shrinking pool of expertise and availability of Legacy Language talent pool.Supplied support to many other mainframe developers, via a tool called Workbench from Allen Systems Group (ASG).The tool was a Data Resource Management System (DRMS) Facility, which provided a repository for and management of COBOL, HLASM, and CICS development metadata. Also managed by the tool were various other elements, such as user access, and Dynamic Table Access Management (DTAMS).Using JCL, REXX, Endevor, TADz, Workbench, and CyberFusion on the mainframe and UltraEdit, MS Access and Excel on the Network, developed a very extensive and complex spreadsheet, for a Tech 14 to evaluate and ultimately present to the Associate Commissioner and other higher-level SSA management. The spreadsheet was a depiction of the overall scope and effort that needed to transition from Workbench (SSA no longer received support for the product), and it aided the Tech 14 in his future presentation.Coding, testing, debugging, and migrating programs (HLASM/COBOL/CICS/Db2/IMS), routines, copybooks, and macros, in support of multiple applications across the Agency.Created and maintained numerous ISPF REXX and CLIST scripts.Created and updated Standard Operating Procedures (SOP) and User manuals, using M365 Tools, including VISIO Pro.Created and supported many MS Access and Db2 SQL scripts, to access and update related databases and tables.Involved in the testing of zOS Multi-Factor Authentication (zMFA), which supplanted Single Sign-On (SSO) at the Agency. zMFA provides multiple levels of authentication and thus, greater levels of security.Participated in Daily Stand-ups/Weekly/and Monthly and other Agile-Related meetings on multiple Teams.Maintained Team SharePoint sites (pages) which later were ported to Confluence. at Leidos, Inc., for Social Security Administration