TIMOTHY LANGDON

• Assists teammates in handling escalated order issues, supervisory calls, and questions concerning various processes.
• Monitors metrics and quality of service to ensure consistent, go beyond helpful care.
• Continually assists customers and caterers to ensure orders are handled diligently and with the utmost care.
• Works as Relish Specialist Liaison with Partner Hero to ensure all agents are trained and supported on Relish platform.
• Collaborating and assisting with Supervisors/Manager and Project Manager to further improve the customer service team and align with company goals.

Projects:

• Assisted in revamping the Customer Service Handbook and support channel to streamline communication between Marketplace Customer Service with the Relish team and Caterers/Customers.
• Assisted in tracking data and brainstorming solutions across various teams, including: ezDispatch, Marketplace, Account Management, and Partner Success.
• Assisted in coordinating and tracking all High Priority orders in collaboration with ezDispatch and Ops.

• Provide Service and support to catering partners, transportation and customers.
• Improve and manage customer relations during outbound calls.
• Handle compensation negotiation for order issues.
• Manage internal task work throughout their life cycle.
• Host ride alongs for several departments that improve internal systems.

• Manage sales pipeline through VICI, exported and created call lists.
• Managed 250+ calls per shift.
• Engaged previous donors to upsell or retain varied monetary amounts.
• Individually closed sales from start to finish.
• Implemented effective B2B cold calls.

• Managed a 100 seat sales office Including supervisors, sales associates, training and a verification department.
• Conducted the hiring/interviewing process and training class for new agents.
• Planned and lead daily meetings, training sessions to promote sales team development and improvements company wide.
• Improve company success rates through solid start coaching, performance monitoring and effective problem solving.