Timothy Lawson
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Customer Billing Services
Eversource
10.2009 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
Credit And Collections Representative
Eversource
10.1999 - 10.2009
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Conducted investigations of customer accounts and payment histories.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Researched accounts and completed due diligence to resolve collection problems.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Collected on delinquent accounts to reduce overdue balances.
Customer Service Representative
Eversource
10.1997 - 10.1999
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Arts - Spanish
West Virginia University
Morgantown, WV08.1981
Skills
- Payment Posting
- Collections
- Research and Due Diligence
- Records Organization and Review
- Billing Systems and Software
- Collection Practices
- Administrative Support
- Accounting Support
- Customer Service
- General Accounting
Timeline
Customer Billing Services
Eversource
10.2009 - Current
Credit And Collections Representative
Eversource
10.1999 - 10.2009
Customer Service Representative
Eversource
10.1997 - 10.1999
Bachelor of Arts - Spanish
West Virginia University
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