Laura Leightner
Jackson
Summary
Dynamic Shift Manager with a strong focus on customer service and team collaboration. Proven ability to train and mentor employees, streamline operations, and resolve escalated issues effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager
Chew Inc, Arby 8803, Airport Rd
Jackson, MI
07.2023 - Current
- Supervised team operations to ensure compliance with safety and quality standards.
- Trained new staff on operational procedures and customer service excellence.
- Coordinated shift schedules to optimize labor efficiency and coverage.
- Implemented inventory management practices to reduce waste and improve stock levels.
- Facilitated communication between shifts to maintain continuity of operations.
- Resolved customer complaints promptly, enhancing overall satisfaction rates.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Coached crew members to optimize performance and motivate toward more efficient work.
MIP Packager
Common Citizen
Marshall, MI
08.2021 - 04.2023
- Operated packaging machinery to ensure efficient product flow and quality standards.
- Inspected finished products for compliance with specifications and safety regulations.
- Coordinated with team members to streamline packaging processes and reduce downtime.
- Trained new staff on packaging techniques, safety protocols, and equipment operation.
- Packaged and processed infused product
- Prepared and packed into vape cartridges distalate
- Trimmed plants when we had down time
Store Manager
Family Dollar
Albion, MI
10.2019 - 06.2021
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, implementing efficient stock replenishment processes.
- Trained and mentored staff on customer service excellence and operational best practices.
Education
High School Diploma -
Albion Senior High Achool
Albion, MI05-1985
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Friendly
- Energentic
- Fast Learner
- Computer compentency high
Certification
Serv Safe Certified
Timeline
Shift Manager
Chew Inc, Arby 8803, Airport Rd
07.2023 - Current
MIP Packager
Common Citizen
08.2021 - 04.2023
Store Manager
Family Dollar
10.2019 - 06.2021
High School Diploma -
Albion Senior High Achool