Timothy Llorico
Murrieta,CA
Summary
Hardworking and dedicated wine specialist skilled in sales, customer service, leadership and organization. Experienced at building customer loyalty and improving overall wine offerings and experiences. Committed to continuously growing as a professional and as a person. #1 Top Sales Associate from 2021-2023 at Wiens Family Cellars in Temecula with a lifetime sales value of $1,197,637.59 over 3 1/2 years.
Overview
9
9
years of professional experience
Work History
Wine Specialist/Sales Associate
Wiens Family Cellars
Temecula, CA
09.2020 - Current
- Increased sales revenue by performing in store wine tastings while providing wine education for customers.
- Averaged over $350,000 per year in sales.
- Enhanced customer interest and satisfaction by providing personalized wine recommendations based on individual preferences and meal pairings.
- Developed loyal customer base through exceptional service and communication, which retained repeat business and word-of-mouth referrals.
- Assisted management in setting sales goals while implementing strategies to achieve targets consistently.
- Collaborated with high quality culinary team to create wine pairing suggestions for special events and menu changes, and private events.
- Trained new team members on wine knowledge, winery operations, sales techniques, and customer service.
- Served as an ambassador for the company at offsite events to represent the brand positively while forging connections with potential clients.
- Collaborated closely with marketing and social media team to promote events and special promotions.
Cashier/Customer Service
Wiens Family Cellars
Temecula, CA
02.2018 - 09.2020
- Greeted and welcomed wine club members to assist with picking up wine or check in for tastings.
- Enhanced customer satisfaction by providing attentive and efficient accuracy for all cash and card transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate cash counts at the end of each shift.
- Mentored new employees on cashier duties and operations based on current status quo.
- Contributed to store success by maintaining high standards of cleanliness throughout the winery and personal work area.
- Developed rapport with regular customers, offering personalized service that enhances customer morale and experience.
Assistant General Manager
Taco Bell
Cabazon, CA
12.2014 - 01.2018
- Managed and oversaw store operations from 8-10 hours daily.
- Mentored over 100 staff members, creating a supportive and consistent work environment that enhanced employee performance and retention.
- Assisted in recruitment in the interview process for potential new employees .
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Handled over $2000 in cash daily from deposits and in store safe.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Collaborated with General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Line Cook/Cashier
Taco Bell
Cabazon, CA
11.2014 - 12.2014
- Promoted to Assistant General Manager after 1 month of perfecting line cook and cashier duties.
- Improved kitchen efficiency by diligently prepping tasks and effectively organizing workstations.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Streamlined payment transactions for quicker service using cash registers and POS systems.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
Education
Associate's - Kinesiology
Riverside Community College
Riverside, CA06.2021
Skills
- Fluent in English, Spanish, and Tagalog
- Sales expertise
- Upselling and sales closing techniques
- Management/team leadership expertise
- Exceptional communication
- Client Relationship Building
- De-Escalation Techniques
- Customer Service
Timeline
Wine Specialist/Sales Associate
Wiens Family Cellars
09.2020 - Current
Cashier/Customer Service
Wiens Family Cellars
02.2018 - 09.2020
Assistant General Manager
Taco Bell
12.2014 - 01.2018
Line Cook/Cashier
Taco Bell
11.2014 - 12.2014
Associate's - Kinesiology
Riverside Community College
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