timothy marriott
La Marque,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Manager
Goodwill of San antonio
06.2023 - 12.2024
- Developed policies and procedures related to customer service operations.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
Cook
Circle K
Kingwood, Texas
12.2012 - 05.2023
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Adhered to food safety standards when storing and preparing foods.
- Ordered supplies as needed for the kitchen.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
Education
Mac Arthur
Houston 05-2005
Skills
- Training and mentoring
- Staffing coordination
- Metric tracking
- Complaint resolution
- Training and coaching
- CRM software
- Exceptional interpersonal communication
- Deadline oriented
- Performance evaluations
- Coordinating service initiatives
- Client relations and retention
- Loss prevention
- Staff management
- Customer relations
- Decision-making
- Conflict management
- Budgeting and reporting
- One call resolution
- Time management
- Administrative support
- Customer retention
- Cash handling
- Negotiation expert
- Work prioritization
- Sales expertise
- Management of remote employees
Timeline
Customer Service Manager
Goodwill of San antonio
06.2023 - 12.2024
Cook
Circle K
12.2012 - 05.2023
Mac Arthur