Timothy McClung

• Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
• Developed systems and procedures to improve operational quality and team efficiency.
• Monitored budget and utilized operational resources.
• Oversaw day-to-day production activities in accordance with business objectives.
• Collaborated with senior management to develop and execute long-term corporate goals and objectives.
• Defined, implemented, and revised operational policies and guidelines.

• Conducted regular performance evaluations for team members, providing constructive feedback and professional development opportunities.
• Created standard operating procedures that enhanced workflow consistency among Guest Care Management Team.
• Established strong relationships with local vendors to secure discounts and enhance guest amenities offerings.
• Increased positive online reviews with proactive guest communication and timely issue resolution.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.

• Responsible for all Front Office Operations for a full-service property
• Monitoring all properties within the COMP SET
• Accelerating SALT scores and maintaining a Brand Standard
• Generating revenue from within
• Rate control
• Training and passing off all communications from Corp
• Coordinate VIP guests and arrange for special stays.

• Oversee housekeeping and laundry operations
• Delegate weekly tasks to staff of 16
• Complete payroll and scheduling
• Lease extended stays
• Guest relations
• Community relations
• Implement new policies and procedures
• Quality control.

• Completed post-production tasks including editing, equalization, compression, limiting to produce high-quality finished products.
• Improved overall recording efficiency by troubleshooting equipment malfunctions and proactively addressing technical issues.
• Collaborated with fellow engineers to share industry knowledge and stay current on emerging trends in audio technology.
• Maintained accurate records of session details, enabling efficient future editing and mixing processes.

V. Ships Leisure - M/V Yorktown (April 2015 – Jan. 2017)

Chief Purser

• Report to Shoreside Controller in reference to financials, information systems,

and controls onboard the vessel

• Represent and prepare all required forms, documents, and fees regarding clearances

for Customs and Border 
 • Responsible for cabin control and accountability for both Crew and Passengers

• Audit, verify and report all Departmental Revenues and Expenditures

• Report all Arrival/Departures and Ports Of call via eNOAD

(Electronic Notice of Arrival Defiring of seasonal employees.

• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.

• Performed background, reference and credit checks as part of screening process of prospective tenants.
• Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
• Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
• Toured property with prospective tenants and provided wealth of information in regards to its key features.