Timothy Michel
Fort Worth
Summary
Conscientious, hardworking and excels at multitasking in fast-paced environments. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Desktop Support, Contractor
Centersquare
05.2024 - 10.2024
- Providing onsite Executive support
- Install, configure and maintain operating systems in a Windows, Intune and Mac environment.
- Deep knowledge of Intune management and security policy deployment.
- ZTE, IOS, Android, Mac, Dell, CHROMEBOOK hardware used
- Creating, managing, and maintaining user accounts, groups, and permissions within the Office 365 environment including SharePoint, Teams, Intune, on premise AD, Azure and one Drive.
- Configuring and maintaining mailboxes, including email forwarding, shared mailboxes and implementing email security settings.
- Investigate security vulnerabilities within Office 365 and Intune tenants.
- Highly skilled in implementing and managing security features such as multi-factor authentication, data loss prevention and encryption to protect sensitive data.
- Packaging Intune MSI and native apps
WHITE GLOVE SUPPORT/ SYS ADMIN
Canoo Technologies
10.2021 - 05.2024
- Managed Office 365 licenses and subscriptions, ensuring cost-effective utilization of resources and collaborated with the procurement team to ensure all licenses and applications were not interrupted.
- Chromebook, Lenovo, Dell and Apple IOS
- Conducted regular security audits for compliance with HIPAA regulations.
- System admin- Okta, Azure, 0365, Apple Business manager, Intune Admin and SharePoint
- Implemented an automated process for creating new mailboxes, streamlining the onboarding process and reducing time by 50%
Intune/0365 Support Technician
DJO Global
07.2020 - 10.2021
- Implementing solutions for efficient deployment and management of endpoints
- Managing roles while monitoring compliance status by creating conditional access policies.
- Configuring Windows Hello
- Configure enrollment profiles for Android and Apple devices, including fully managed, dedicated, corporate owned and work profiles.
Executive LEVEL SR. DESKTOP SUPPORT TECHNICIAN
Exxon Mobil HQ
Las Colinas
06.2016 - 06.2020
- Company Overview: Las Colinas Texas
- Providing technical support for 300 + users including all top executives and ensuring proper maintenance of workstations, printers and peripherals.
- Chromebook, IOS, android, and Apple Mac laptops.
- Respond to users’ service requests and expediently resolve trouble tickets to maximize system uptime.
- Deploys new desktops, and laptops for new hires and existing employees.
- Supporting Windows 10/Skype for Business/Office 365 including One Note and SharePoint administration.
- I am also responsible for managing Active Directory user accounts/groups.
- Mac IOS administration including mobile devices (Air watch).
- Key achievements: Involved in Windows 10 and Full Skype migration
- Las Colinas Texas
Sr. Office 365 Support Technician
Dell Services
Fort Worth
07.2015 - 07.2016
- Company Overview: Fort Worth Texas
- Azure Cloud Platform (SCCM)
- Key achievements- Migrated 16,000 users to Office 365
- Provided level 2 and 3 technical supports to 16,000 users in person and remotely.
- Evaluated, recommended, installed and configured all PC hardware and software.
- Created and maintained documentation associated with desktop computer configuration, operating systems and application software installations.
- Earned 'Employee of the Month Award' for comprehensive technical knowledge and outstanding customer service.
- Conference AV/audio support: Polycom, Webex, Skype for Business
- Heavy Mac Support
- Fort Worth Texas
Executive Support Technician
Match.com HQ
Dallas
05.2012 - 07.2015
- Company Overview: Dallas Texas
- Provided 24/7 Support to all executive users, including CFO/CEO
- Managed, help desk tickets (Service Now) and support request.
- Procuring, imaging and managing email and security distribution groups
- SCCM was used to manage software for deployments
- Performed asset management of workstations, applications, and all peripherals including Xerox and HP printers.
- Skype for Business support, Polycom and executive support.
- Assisted Sr. network engineers with administering and maintaining infrastructure security.
- Dallas Texas
Desktop Support Technician
SourceHov
Dallas
07.2010 - 05.2012
- Company Overview: Dallas Texas
- Windows 8 Migration
- Office 365 Migration
- Provided level 1 and tier 2 support to executive 200 local users as well as 3,000 off site users
- Managed and administered: Active directory, Exchange Server, ticketing system (Remedy).
- Imaged computers using Ghost imaging software/Microsoft Imaging Software
- Network troubleshooting
- TCP/IP and networking protocols
- Dallas Texas
Education
Microsoft Certified Professional Certification -
Tech Skills
Addison, TexasA plus CompTIA Certification -
Microsoft AZ-900 -
Skills
- Desktop support
- Intune management
- Office 365 administration
- Active Directory management
- Security compliance
- Endpoint management
- User account management
- Mail configuration
- Customer service
- Technical documentation
- Incident resolution
- Hardware troubleshooting
- Team collaboration
- Project management
- Risk assessment
- Troubleshooting and diagnosis
- Project Support
- Change management
- Adaptability and flexibility
- Time management
- Staff management
- Client relations
References
Available upon request
Affiliations
- Weightlifting
- Fishing
- Reading books
Languages
English
Professional
Spanish
Elementary
Certification
AZ-900 - Microsoft Academy
A Plus - Comptia
References
References available upon request.
Timeline
Senior Desktop Support, Contractor
Centersquare
05.2024 - 10.2024
WHITE GLOVE SUPPORT/ SYS ADMIN
Canoo Technologies
10.2021 - 05.2024
Intune/0365 Support Technician
DJO Global
07.2020 - 10.2021
Executive LEVEL SR. DESKTOP SUPPORT TECHNICIAN
Exxon Mobil HQ
06.2016 - 06.2020
Sr. Office 365 Support Technician
Dell Services
07.2015 - 07.2016
Executive Support Technician
Match.com HQ
05.2012 - 07.2015
Desktop Support Technician
SourceHov
07.2010 - 05.2012
Microsoft Certified Professional Certification -
Tech Skills
A plus CompTIA Certification -
Microsoft AZ-900 -
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