Timothy Mungin
Newark,NJ
Summary
Results-driven professional with extensive experience in retail operations. Expertise in staff training, effective communication, and problem-solving, leading to improved team performance and customer satisfaction. Committed to fostering a productive work environment and driving operational excellence.
Overview
15
15
years of professional experience
Work History
Store Manager's Assistant
Lot Less
New York, NY
09.2019 - Current
- Assisted in daily operations and inventory management to ensure optimal stock levels.
- Supported store manager in staff training and performance evaluations to enhance team efficiency.
- Coordinated visual merchandising efforts to maintain appealing store displays and drive customer engagement.
- Implemented process improvements for checkout procedures, reducing customer wait times and enhancing satisfaction.
- Partnered with store manager to develop action plans for addressing identified areas of improvement within the store operations.
Store Manager's Assistant
Family Dollar
Newark, NJ
01.2018 - 09.2019
- Facilitated communication between departments to streamline workflow and resolve operational challenges effectively.
- Developed training materials for new hires, fostering a consistent onboarding experience across the team.
- Analyzed sales data and customer feedback to identify trends, informing strategic product placement decisions.
- Led initiatives to enhance store safety protocols, ensuring compliance with regulations and improved employee awareness.
- Assisted in the development and execution of seasonal sales promotions, driving store traffic and increasing revenue.
- Coordinated staff meetings to address operational challenges, share best practices, and celebrate successes as a team.
Store Manager
Duane Reade
New York, NY
06.2011 - 12.2017
- Led team of 20 staff, ensuring operational excellence and high customer satisfaction.
- Analyzed sales data to optimize inventory levels and enhance product placement strategies.
- Developed training programs for new hires, improving onboarding efficiency and staff retention rates.
- Implemented loss prevention strategies, reducing shrinkage through effective monitoring and staff training.
- Managed daily store operations, streamlining processes to increase overall productivity by 15%.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
No Degree - Electrical Engineering
New Jersey Institute of Technology
Newark, NJSkills
- Customer service
- Problem-solving
- Customer service and engagement
- Time management
- Hiring and training
- Strategic merchandising
- Staff scheduling
Timeline
Store Manager's Assistant
Lot Less
09.2019 - Current
Store Manager's Assistant
Family Dollar
01.2018 - 09.2019
Store Manager
Duane Reade
06.2011 - 12.2017
No Degree - Electrical Engineering
New Jersey Institute of Technology