Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Timothy Nelson

Salt Lake City

Summary

Dynamic Road Service Manager with extensive experience at C.R. England, excelling in fleet maintenance management and team leadership. Proven track record in optimizing operational efficiency and implementing strategic improvements, resulting in enhanced performance metrics. Skilled in DOT compliance and fostering effective communication, driving continuous improvement across diverse teams.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Road Service Manager

C.R. England
Salt Lake City
12.2024 - Current
  • Lead the Road Service department, managing roadside assistance for a large fleet to ensure rapid response and effective repairs.
  • Supervise and mentor technicians and support staff, maintaining high performance and safety standards.
  • Develop and implement maintenance schedules to maximize fleet uptime and minimize costs.
  • Collaborate with procurement for parts and service contracts.
  • Monitor compliance with DOT regulations and company policies.
  • Analyze metrics and drive continuous improvement to optimize workflows.
  • Serve as 4DX Team Lead, conducting weekly meetings to track Wildly Important Goals (WIGs).

Road Service Wreck Supervisor

C.R. England
Salt Lake City
08.2017 - Current
  • Supervised operations to ensure compliance with safety regulations while improving daily efficiency.
  • Trained and mentored team members on company policies and procedures, elevating overall performance.
  • Monitored key performance metrics to proactively address operational challenges and streamline processes.
  • Implemented process improvements that significantly boosted workflow efficiency and productivity metrics.
  • Facilitated effective communication between management and staff to align organizational goals consistently.
  • Provided guidance to subordinates on job duties, ensuring clarity and direction in responsibilities.
  • Resolved customer complaints swiftly, maintaining high levels of client satisfaction.

Fleet Manager

C.R. England
Salt Lake City
03.2016 - 08.2017
  • Managed 120 drivers, ensuring compliance with safety regulations and timely service delivery.
  • Provided coaching to enhance maintenance reporting and vehicle care practices.
  • Facilitated prompt communication to resolve mechanical issues effectively.
  • Supported fleet maintenance planning by incorporating driver feedback into decision-making.
  • Oversaw compliance of 80-truck fleet, ensuring accurate driver logs and punctual load handling.
  • Addressed driver concerns quickly to maintain operational efficiency.
  • Collaborated with dispatch teams to optimize load assignments and scheduling processes.

Road Service Agent

C.R. England
Salt Lake City
02.2014 - 03.2016
  • Coordinated timely repairs for road service requests, optimizing operational efficiency.
  • Created repair orders and managed vendor relationships to ensure high-quality service.
  • Followed up on work orders to guarantee prompt issue resolution.
  • Collaborated with operations to address needs for broken equipment effectively.
  • Handled calls from drivers while ensuring needs were met

Education

Associate of Applied Science - Electrical Engineering

ITT Technical Institute
Murray
08-2010

Skills

  • Fleet maintenance management
  • Team leadership and development
  • Preventive maintenance planning
  • DOT compliance and safety
  • Budgeting and cost control
  • Vendor management and contracts
  • Root cause analysis and problem solving
  • Strategic planning and improvement
  • 4DX execution and goal management
  • Communication and empathy

Accomplishments

  • Employee of the Year – C.R. England
  • Employee of the Quarter – C.R. England

Certification

  • CDL holder

References

References available upon request.

Timeline

Road Service Manager

C.R. England
12.2024 - Current

Road Service Wreck Supervisor

C.R. England
08.2017 - Current

Fleet Manager

C.R. England
03.2016 - 08.2017

Road Service Agent

C.R. England
02.2014 - 03.2016

Associate of Applied Science - Electrical Engineering

ITT Technical Institute

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