Timothy Nix
Oklahoma City
Summary
Dedicated and detail-oriented professional with extensive experience in emergency communications, public safety coordination, and regulatory compliance. Proven ability to maintain composure in high-stress situations, manage critical logistical operations, and coordinate emergency responses efficiently. Skilled in clear, effective communication, strategic problem-solving, and adhering to stringent safety and compliance standards. Actively pursuing further certifications to enhance readiness and commitment to excellence in emergency medical services. Passionate about community service, operational excellence, and continuous professional development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Field Associate (AMXL Heavy Bulky Routes)
Cuffs Express Courier (Amazon DSP)
01.2025 - Current
- Deliver heavy and bulky parcels efficiently and safely, providing excellent customer service.
- Perform in-home installations, ensuring customer satisfaction with professionalism and precision.
- Hold and maintain a valid DOT Medical Card to comply with federal safety regulations.
- Optimize delivery routes, adapting to challenges and exceeding performance expectations.
Delivery Driver - Medical Logistics Specialist
Cuffs Exspress Courier
01.2025 - Current
- Executed timely, secure delivery of critical pharmaceuticals and controlled substances, ensuring strict adherence to federal (DEA) and company-specific compliance guidelines.
- Handled extensive documentation, including DEA Form 222, to maintain meticulous accountability of Schedule II medications and other regulated pharmaceuticals.
- Managed complex logistical routes under tight deadlines, supporting pharmacies, hospitals, long-term care facilities, and hospice organizations throughout the region.
- Ensured proper handling and transportation conditions for temperature-sensitive and high-value medical shipments, maintaining product integrity at all times.
- Consistently communicated with clients and internal logistics teams, promptly resolving delivery issues and ensuring exceptional customer service standards.
- Demonstrated high-level responsibility and trustworthiness in handling multimillion-dollar pharmaceutical cargo, maintaining confidentiality, compliance, and operational excellence.
Parcel Delivery Driver
Cuffs Express Courier (Amazon DSP)
10.2024 - 01.2025
- Delivered high volumes of standard parcels, meeting strict deadlines and quality standards.
- Developed and maintained strong customer relationships through friendly and reliable service.
- Leveraged logistics software to manage routes effectively and improve delivery efficiency.
Independent Delivery Contractor
Amazon Flex
09.2024 - 10.2024
- Provided flexible and efficient parcel delivery as a 1099 contractor.
- Maintained high customer satisfaction through timely deliveries and adaptability to changing schedules.
Public Safety Dispatcher
City Of Edmond
04.2024 - 09.2024
- Managed emergency and non-emergency communications, dispatching personnel with precision and urgency.
- Operated advanced systems, including CAD and OLETS/NCIC, to ensure accurate data management.
- Coordinated resources under high-stress conditions to safeguard public safety and security
Premier Service Consultant
AT&T
07.2022 - 04.2024
- Delivered exceptional customer service, resolving complex inquiries efficiently.
- Supported customers across multiple CRM systems while upselling and cross-selling solutions.
Production And Service Team Lead
Panera Bread
03.2020 - 07.2022
- Supervised teams to ensure quality, efficiency, and adherence to company policies.
- Trained staff on procedures to maintain operational excellence and customer satisfaction.
Retail Associate
Panera Bread
12.2019 - 03.2020
- Maintain Speed of service times not exceeding four minutes working in a store averaging twenty-five hundred dollars in sales during peak rushes
- Memorizing a complex menu with varying ingredients and executing mastery in ensuring that all products are created following excellence standards in both build order and quality.
Education
High School -
Epic Charter Schools
Edmond, Oklahoma05.2020
Skills
- Emergency call-taking and dispatch coordination
- Incident assessment and real-time response management
- Clear and efficient emergency communication techniques
- APCO-certified in Public Safety Telecommunications
- Strict adherence to controlled substances protocols
- Extensive knowledge of safety regulations and documentation standards
- Proven reliability in compliance-critical delivery roles
- FAA Certified Remote Pilot (Part 107) for UAV operations
- Familiarity with NIMS protocols and incident command structures
- Skilled with standard communication systems used in emergency operations centers (EOCs) and public safety dispatch centers
- Effective decision-making under pressure
- Highly organized with strong attention to detail
- Proven ability to meet rigorous training and certification standards
- Commitment to ethical standards and professional integrity
- Ability to quickly integrate and succeed within structured operational environments
Certification
- APCO Public Safety Telecommunicator I (7th Edition)
Association of Public-Safety Communications Officials International (APCO)
Certificate #: INS-73146-00004 | Valid: May 2024 – May 2026 | 40 Credit Hours - FAA Part 107 Remote Pilot Certification
Federal Aviation Administration
Certificate #: 4980020 | Date of Issue: 15 FEB 2024
National Center for Missing & Exploited Children (NECMC) Certifications
- Missing and Exploited Children: Introduction for Public Safety (MECINTRO)
Completed: May 3, 2024 - Receiving Calls of Missing and Exploited Children (MECTEL)
Completed: May 3, 2024 - FEMA NIMS Incident Management Training (Certifications Pending Retrieval)
Note: Completed multiple FEMA National Incident Management System (NIMS) training courses. Actively working with FEMA's support team to recover official records linked to an inaccessible email from a former employer. All recovered certifications will be promptly provided upon request.
Timeline
Field Associate (AMXL Heavy Bulky Routes)
Cuffs Express Courier (Amazon DSP)
01.2025 - Current
Delivery Driver - Medical Logistics Specialist
Cuffs Exspress Courier
01.2025 - Current
Parcel Delivery Driver
Cuffs Express Courier (Amazon DSP)
10.2024 - 01.2025
Independent Delivery Contractor
Amazon Flex
09.2024 - 10.2024
Public Safety Dispatcher
City Of Edmond
04.2024 - 09.2024
Premier Service Consultant
AT&T
07.2022 - 04.2024
Production And Service Team Lead
Panera Bread
03.2020 - 07.2022
Retail Associate
Panera Bread
12.2019 - 03.2020
High School -
Epic Charter Schools
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