Timothy O'Donovan
East Bridgewater,MA
Summary
Experienced with financial advising, customer service, and sales. Utilizes expertise in banking products to identify and address client needs. Track record of building strong client relationships and ensuring client satisfaction through effective communication and problem-solving.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Personal Banker
TruNorth Bank
Abington MA
10.2024 - Current
- Assisted clients with account openings, transactions, and inquiries to enhance customer satisfaction.
- Educated customers on bank products and services to improve financial literacy.
- Collaborated with team members to streamline processes and improve service efficiency.
- Supported branch marketing initiatives by promoting new products and services to clients.
Server
Brack's Tap and Grill
Brockton MA
09.2023 - 12.2025
- Collaborated with kitchen staff to ensure timely meal delivery and overall dining satisfaction.
- Managed order accuracy through meticulous attention to detail in food and beverage preparation.
Teller
Abington Bank
Abington MA
08.2023 - 10.2024
- Balanced cash drawer daily, maintaining accountability for cash handling and compliance with policies.
- Monitored transaction activities for potential fraud or discrepancies, escalating issues as necessary.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Manager
Abington Depot Restaurant
Abington MA
03.2020 - 12.2022
- Oversaw daily restaurant operations, ensuring high standards of service and food quality.
- Developed staff training programs to enhance team performance and customer satisfaction.
- Implemented cost-control measures, optimizing inventory management and reducing waste.
- Maximized performance by monitoring daily activities and mentoring team members.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Waiter/Bartender
Abington Depot Restaurant
Abington MA
02.2015 - 12.2022
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
- Maintained cleanliness and organization of dining area to meet health standards.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Busboy
Abington Depot Restaurant
Abington MA
08.2009 - 02.2015
- Assisted kitchen staff by delivering clean dishes and utensils promptly during peak hours.
- Maintained cleanliness of dining area, adhering to health and safety standards consistently.
Education
Bachelor of Arts - English, Art, Film
Bridgewater State University
Bridgewater, MABachelor of Arts - English
University of Massachusetts, Amherst
Amherst, MA05.2018
Financial Services -
Center For Financial Training
OnlineHigh School Diploma -
Abington High School
Abington MA06.2014
Skills
- Relationship building
- Branch operations
- Customer service
- Fraud prevention
- Sales expertise
Certification
Center for Financial Training:
* Marketing
* Economics
* Business Math
* Customer Service Excellence
* Financial Services
* Accounting
* Consumer Lending
* Commercial Lending
* Business Communications
* Selling Fundamentals
Timeline
Personal Banker
TruNorth Bank
10.2024 - Current
Server
Brack's Tap and Grill
09.2023 - 12.2025
Teller
Abington Bank
08.2023 - 10.2024
Manager
Abington Depot Restaurant
03.2020 - 12.2022
Waiter/Bartender
Abington Depot Restaurant
02.2015 - 12.2022
Busboy
Abington Depot Restaurant
08.2009 - 02.2015
Bachelor of Arts - English, Art, Film
Bridgewater State University
Bachelor of Arts - English
University of Massachusetts, Amherst
Financial Services -
Center For Financial Training
High School Diploma -
Abington High School