Timothy Painter
Birmingham
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
20
20
years of professional experience
2005
2005
years of post-secondary education
Work History
Owner
4K Equipment Repair, LLC
Oneonta
01.2025 - Current
- Managed daily operations of equipment repair services for diverse clientele.
- Oversaw scheduling and coordination of repair jobs to optimize workflow efficiency.
- Developed strong relationships with suppliers to ensure timely access to parts and tools.
- Maintained accurate records of repairs and inventory for effective resource management.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
Service Manager
Thompson Tractor Co.
Birmingham
07.2021 - Current
- Coach and direct Service Department employees
- Manage Work in Process to assigned metrics
- Monitor, improve, and maintain employee performance
- Ensure proper planning of jobs, quoting, parts availability, and manpower
- Effectively handle customer objections and concerns
- Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required
- Monitor customer satisfaction and employee morale and take steps to improve both when necessary
- Minimize customer downtime with accurate and efficient job planning and repairs
- Effectively communicate with company personnel
- Coach and develop divisional supervisors
- As needed, dispatch technicians
- Ensure technicians understand and are on track with their projected career path and training requirements
Shop Supervisor
Thompson Tractor Co.
Birmingham
06.2020 - 07.2021
- Coach and direct Service Department employees
- Monitor, improve, and maintain Technician performance
- Ensure proper planning of jobs, quoting, parts availability, and manpower
- Effectively handle customer objections and concerns
- Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required
- Monitor customer satisfaction and employee morale and take steps to improve both when necessary
- Minimize customer downtown with accurate and efficient job planning and repairs
- Effectively communicate with company personnel
- Assign jobs to shop technicians and dispatch field service technicians
Field Service Technician
Thompson Tractor Co.
Birmingham
10.2010 - 06.2020
- Adheres to and follows all applicable and required safety standards and procedures
- Plans and performs minor repairs using correct tools and procedures
- Orders and return parts for assigned jobs in timely manner
- Ability to perform the following tasks on basic components in work area including engine, hydraulic, transmission, and electrical components: remove and install; disassemble and reassemble; perform minor adjustments
- Ability to perform Preventive Maintenance service according to factory guidelines
Shop Technician
Thompson Tractor Co.
Birmingham
11.2005 - 10.2010
- Adheres to and follows all applicable and required safety standards and procedures
- Plans and performs minor repairs using correct tools and procedures
- Orders and return parts for assigned jobs in timely manner
- Ability to perform the following tasks on basic components in work area including engine, hydraulic, transmission, and electrical components: remove and install; disassemble and reassemble; perform minor adjustments
- Ability to perform Preventive Maintenance service according to factory guidelines
- Demonstrates proper use of service information systems
- Works as helper in field service with experienced technician as required
Education
Cleveland High School
Cleveland, ALSkills
- Leadership Experience
- Financial Management
- Coaching
- Customer Service
- Customer Relationship Management
- Employee Engagement
- Communications
- Organizational Skills
- Operations management
- Equipment maintenance
- Budgeting
- Customer relationship management
- Job planning
- Effective communication
- Problem solving
- Conflict resolution
- Team leadership
- Time management
- Decision making
Timeline
Owner
4K Equipment Repair, LLC
01.2025 - Current
Service Manager
Thompson Tractor Co.
07.2021 - Current
Shop Supervisor
Thompson Tractor Co.
06.2020 - 07.2021
Field Service Technician
Thompson Tractor Co.
10.2010 - 06.2020
Shop Technician
Thompson Tractor Co.
11.2005 - 10.2010
Cleveland High School