Summary
Overview
Work History
Education
Skills
Timeline
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Timothy Price

McAllen,TX

Summary

Results-oriented Customer Service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with 5 years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems achieve positive outcomes.

Overview

7
7
years of professional experience

Work History

Senior Customer Service Representative

Afni
McAllen, TX
07.2022 - 03.2024
  • Handled difficult situations with tact, diplomacy, and professionalism.
  • Provided technical support to customers via phone, email, and chat.
  • Assisted customers by answering questions, addressing concerns and providing current account information.
  • Resolved escalated customer complaints in a timely manner.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.

Customer Service Representative

Conduit Global Call Center
San Antonio, TX
01.2017 - 07.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Education

Associate of Arts - Associates of Sociology

Texas A&M University - Kingsville
Kingsville, TX
07-2014

Skills

  • Analytical and Critical Thinking
  • Time Management
  • Attention to Detail
  • Research
  • Data Management
  • Data Entry
  • Leadership
  • Customer Relations
  • Friendly, Positive Attitude
  • Product Knowledge

Timeline

Senior Customer Service Representative

Afni
07.2022 - 03.2024

Customer Service Representative

Conduit Global Call Center
01.2017 - 07.2022

Associate of Arts - Associates of Sociology

Texas A&M University - Kingsville

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Timothy Price