Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Medfast Urgent And Primary Care
Port Saint John, Florida
08.2025 - 02.2026
Assisted healthcare providers with patient examinations and procedures.
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Cleaned and maintained medical equipment following procedures and standards.
Administered injections, medications and treatments as directed by the physician.
Training Director
Chick-fil-A
Palm Bay, FL
06.2021 - 01.2025
Coordinated with managers to identify skill or knowledge gaps and implement training needs.
Collaborated with internal teams to produce and maintain knowledge base content.
Designed training schedules for new and existing employees.
Analyzed training needs to develop new programs or modify and improve existing.
Approved new training techniques and suggested enhancements to optimize existing training programs.
Manager
Chick-fil-A
Grand Rapids, MI
06.2019 - 05.2021
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Trained employees on additional job positions to maintain coverage of roles.
Admissions Counselor
Liberty University
Lynchburg, VA
04.2018 - 06.2019
Referred students to degree programs based on interests, aptitudes or educational assessments.
Assisted students in understanding academic application processes, admissions requirements and financial aid options.
Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
Certified Medical Assistant at IU Health Physicians Internal Medicine & PediatricsCertified Medical Assistant at IU Health Physicians Internal Medicine & Pediatrics