TIMOTHY P. TILLMAN
Mansfield,TX
Summary
Seeking an Entry-Level Insurance Claims Representative, Claims Adjuster, Claims Examiner, or Property & Casualty Claims position with an organization that provides an opportunity to build a career in the insurance industry while applying extensive customer service, field service, investigation, documentation, and problem-solving experience.
Experienced customer service and field service professional with 20+ years of experience supporting customers, troubleshooting problems, documenting service activities, managing equipment and supplies, and resolving issues efficiently. Skilled in investigating concerns, identifying solutions, maintaining accurate records, communicating clearly, and working independently in field environments. Seeking an Entry-Level Insurance Claims Representative/Adjuster position where customer service, investigation, documentation, organization, and problem-solving skills can support successful claims handling.
Overview
27
27
years of professional experience
Work History
Field Service Technician
CANON AMERICAN
10.2011 - Current
- Delivered professional, customer-focused field service and technical support for copiers and office equipment, enhancing customer satisfaction.
- Travel to customer locations to install, inspect, troubleshoot, and service equipment.
- Diagnose equipment issues, investigate problems, and determine effective solutions to restore operations.
- Perform equipment inspections, firmware updates, and system functionality checks.
- Prepare and install equipment for customer delivery and use.
- Interacted directly with customers to identify concerns, clarify findings, and offer tailored resolutions.
- Maintain accurate service documentation, equipment information, parts records, and service requirements.
- Oversaw management of parts and supplies, ensuring readiness for customer assignments and minimizing service delays.
- Assist with training new technicians and provide guidance on service procedures.
- Handle multiple service responsibilities while maintaining strong customer relationships.
Copier Printer Technician
ASI BUSINESS SOLUTIONS
Dallas, Texas
05.2007 - 01.2010
- Delivered on-site technical service and customer support for copier and printer equipment.
- Evaluated customer concerns, identified problems, and implemented appropriate solutions.
- Maintained inventory of parts and supplies to ensure readiness for service assignments and minimize downtime.
- Communicated with customers to assess service, supply, and equipment needs, ensuring timely support.
- Explained available service options and assisted customers with selecting appropriate solutions.
- Installed fax, copying, and network scanning modules.
- Assisted customers in configuring networking equipment and scanning solutions to enhance operational efficiency.
- Built positive customer relationships through professional communication and timely problem resolution.
Fax/Copier Technician
LANIER WORLDWIDE, INC.
Birmingham, Alabama
07.1999 - 05.2007
- Provided independent field service and customer support for fax and copier equipment.
- Resolved equipment issues through troubleshooting and repair, enhancing customer satisfaction.
- Installed fax, copier, and network scanning equipment.
- Evaluated service problems and completed required maintenance activities.
- Ensured availability of parts and supplies for efficient field operations, reducing downtime.
- Developed processes to help customers maintain adequate supply levels.
- Communicated with customers to assess service needs and provide tailored equipment support and supply options.
- Trained new technicians on equipment service procedures.
- Earned positive customer feedback for professionalism, reliability, and problem-solving.
Education
Associate of Applied Science Degree -
ITT TECHNICAL INSTITUTE
Birmingham, AlabamaSkills
- On-Site Technical Support
- Troubleshooting analysis
- Technical Equipment Maintenance
- Parts Inventory Control
- Record keeping
- Customer Site Visits
- Microsoft Office & Computer Skills
- Problem resolution
- Attention to Detail
- Client relations
- Time management
- Professional communication
- Claims investigation
Additional Qualifications
- More than two decades of customer-facing professional experience.
- Extensive experience working independently in field environments.
- Strong ability to evaluate problems and determine practical solutions.
- Excellent interpersonal, communication, and follow-up skills.
- Experienced managing multiple assignments and prioritizing customer needs.
- Strong technical aptitude with the ability to learn new systems quickly.
Timeline
Field Service Technician
CANON AMERICAN
10.2011 - Current
Copier Printer Technician
ASI BUSINESS SOLUTIONS
05.2007 - 01.2010
Fax/Copier Technician
LANIER WORLDWIDE, INC.
07.1999 - 05.2007
Associate of Applied Science Degree -
ITT TECHNICAL INSTITUTE