Technical professional with a proven track record in delivering robust technical solutions that drive operational efficiency. Recognized for strong focus on team collaboration and achieving measurable results, and known for adaptability and reliability, with specific expertise in troubleshooting and system optimization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
HPI Technical Consultant 3 - Iowa
Hewlett-Packard - Iowa
06.2023 - 03.2025
Tracked and analyzed HP printer fleets across US sites, enhancing deployment efficiency.
Implemented Portico software for accurate printer mapping and optimizing upgrade decisions.
Coordinated with project teams to schedule and deploy printers, ensuring timely installations.
Led safety training and documentation, improving compliance and operational safety.
Managed financial processes, ensuring accurate billing and expense tracking for projects.
Executed site visits to analyze HP Printer Fleet locations, enhancing equipment tracking and ensuring compliance with safety protocols.
Utilized Portico software for detailed mapping of printer assets, streamlining upgrade processes, and reducing deployment time for fleet refreshment.
Facilitated daily meetings with project managers and site contacts, aligning deployment strategies and ensuring consensus on operational recommendations.
Developed comprehensive training manuals for safety and operational standards, fostering a culture of safety awareness among onsite contractors.
Promoted team cohesion by sharing lessons learned in internal meetings, leading to improved processes and better alignment on project goals.
RFx Activities, Vendor Negotiations with clients, and multi-stakeholder environments during the contracts
Global Onsite Administrator 3 -HP/ Deere and Company
Hewlett-Packard - Illinois
08.2014 - 06.2023
Provided technical support for HP Printer Solutions as a Global Pharos Secure Print Deployment Engineer, enhancing secure documentation and safeguarding clients' personal information.
Managed HP Print OFFICE FREE Project, reducing printer fleet by 60% to digital solutions.
Saved $1.2 million in six months through efficient, accurate resource management and strategic planning.
Led inventory management for HP Toners and ink supplies, ensuring accurate data and timely replacements.
Collaborated with project management and IT teams to streamline print services and support.
Provided after-hours support, resolving technical issues and enhancing customer satisfaction.
Managed server migrations and built print servers and queues using HP Web Jet Admin and ServiceNow, improving system efficiency and reliability
Handled phone calls, emails, and meetings to provide customer service and support, ensuring smooth communication and resolution of issues. Applied SEO and content marketing strategies, boosting website traffic by 40%
Supported all brands of printers, including HP, Ricoh, Lexmark, Zebra, AS400, Canon, and thermal printers, ensuring optimal performance and customer satisfaction
IT Consultant
Tek Systems – Iowa
01.2012 - 05.2014
Managed over 1800 HP and Pharos print devices, ensuring efficient asset management.
Resolved hardware and software issues, enhancing system reliability and user satisfaction.
Conducted system upgrades and customized configurations, meeting diverse client needs.
Provided on-call support, maintaining operational continuity outside regular business hours.
Ensured compliance with regulations by actively listening and applying critical thinking, supporting healthcare organizations' accreditation, and improving their operational standards
Provided IT consulting services at Scott County Health, Iowa Health Systems, Clinton Health, and United Catholic Health, utilizing critical thinking and communication skills to enhance system efficiency, resulting in improved user satisfaction and streamlined operations.
Education
Computer-Aided Drafting and Design
Hamilton Technical College
Davenport, IA
06.1998
Skills
Small business operations
Planning and execution
Vendor relations
Business marketing
Business management and development
Operations management
Technical consulting
Technical guidance
Project management
Proficient in Microsoft Applications
Proficient in Adobe Products
Customer service
Data entry
Attention to detail
Accomplishments
Resolved product issue through consumer testing.
Documented and resolved Managed Print Service Processes and Procedures, which led to Hewlett Packard employees to better understand training manuals for customer relations.
Achieved Manage Print Services by introducing Pharos Secure Print Enterprise for Deere and Company Global and US, for launching over 170 Microsoft Windows Servers with over 10,000 + printers in the fleet with HP WebJet Admin.
Achieved savings of over 1.2 million dollars in a 6-month HP toner reduction project to save Deere and Company by completing with accuracy and efficiency.
Collaborated with a team of 8 in the development of PrintOfficeFree Digital Solutions by reducing the office printing by 70% and the manufacturing plants by 40%.
Achieved Managed Print Services by completing multiple HP printer fleet discoveries, designs, and deployments with accuracy and efficiency for the following: Tyson Foods, 3M, Deere and Company, Nestle Foods, Nestle Purina, US Bank, and Honeywell.
Certification
PMP 35 hours - Udemy Business – Project Management Institute
ITIL – HP LinkedIn
AGILE Management – HP LinkedIn
Pharos Blue Print Services – Pharos International
Managed Print Services – HP University
2025 Trade Compliance – HP University
Languages
English
Native or Bilingual
Timeline
HPI Technical Consultant 3 - Iowa
Hewlett-Packard - Iowa
06.2023 - 03.2025
Global Onsite Administrator 3 -HP/ Deere and Company
Global Program Manager – Commercial Card at HEWLETT PACKARD ENTERPRISE / HEWLETT PACKARDGlobal Program Manager – Commercial Card at HEWLETT PACKARD ENTERPRISE / HEWLETT PACKARD