Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Timothy Rhoades

Blue Grass,IA

Summary

Technical professional with a proven track record in delivering robust technical solutions that drive operational efficiency. Recognized for strong focus on team collaboration and achieving measurable results, and known for adaptability and reliability, with specific expertise in troubleshooting and system optimization.

Overview

13
13
years of professional experience
1
1
Certification

Work History

HPI Technical Consultant 3 - Iowa

Hewlett-Packard - Iowa
06.2023 - 03.2025
  • Tracked and analyzed HP printer fleets across US sites, enhancing deployment efficiency.
  • Implemented Portico software for accurate printer mapping and optimizing upgrade decisions.
  • Coordinated with project teams to schedule and deploy printers, ensuring timely installations.
  • Led safety training and documentation, improving compliance and operational safety.
  • Managed financial processes, ensuring accurate billing and expense tracking for projects.
  • Executed site visits to analyze HP Printer Fleet locations, enhancing equipment tracking and ensuring compliance with safety protocols.
  • Utilized Portico software for detailed mapping of printer assets, streamlining upgrade processes, and reducing deployment time for fleet refreshment.
  • Facilitated daily meetings with project managers and site contacts, aligning deployment strategies and ensuring consensus on operational recommendations.
  • Developed comprehensive training manuals for safety and operational standards, fostering a culture of safety awareness among onsite contractors.
  • Promoted team cohesion by sharing lessons learned in internal meetings, leading to improved processes and better alignment on project goals.
  • RFx Activities, Vendor Negotiations with clients, and multi-stakeholder environments during the contracts

Global Onsite Administrator 3 -HP/ Deere and Company

Hewlett-Packard - Illinois
08.2014 - 06.2023
  • Provided technical support for HP Printer Solutions as a Global Pharos Secure Print Deployment Engineer, enhancing secure documentation and safeguarding clients' personal information.
  • Managed HP Print OFFICE FREE Project, reducing printer fleet by 60% to digital solutions.
  • Saved $1.2 million in six months through efficient, accurate resource management and strategic planning.
  • Led inventory management for HP Toners and ink supplies, ensuring accurate data and timely replacements.
  • Collaborated with project management and IT teams to streamline print services and support.
  • Provided after-hours support, resolving technical issues and enhancing customer satisfaction.
  • Managed server migrations and built print servers and queues using HP Web Jet Admin and ServiceNow, improving system efficiency and reliability
  • Handled phone calls, emails, and meetings to provide customer service and support, ensuring smooth communication and resolution of issues. Applied SEO and content marketing strategies, boosting website traffic by 40%
  • Supported all brands of printers, including HP, Ricoh, Lexmark, Zebra, AS400, Canon, and thermal printers, ensuring optimal performance and customer satisfaction

IT Consultant

Tek Systems – Iowa
01.2012 - 05.2014
  • Managed over 1800 HP and Pharos print devices, ensuring efficient asset management.
  • Resolved hardware and software issues, enhancing system reliability and user satisfaction.
  • Conducted system upgrades and customized configurations, meeting diverse client needs.
  • Provided on-call support, maintaining operational continuity outside regular business hours.
  • Ensured compliance with regulations by actively listening and applying critical thinking, supporting healthcare organizations' accreditation, and improving their operational standards
  • Provided IT consulting services at Scott County Health, Iowa Health Systems, Clinton Health, and United Catholic Health, utilizing critical thinking and communication skills to enhance system efficiency, resulting in improved user satisfaction and streamlined operations.

Education

Computer-Aided Drafting and Design

Hamilton Technical College
Davenport, IA
06.1998

Skills

  • Small business operations
  • Planning and execution
  • Vendor relations
  • Business marketing
  • Business management and development
  • Operations management
  • Technical consulting
  • Technical guidance
  • Project management
  • Proficient in Microsoft Applications
  • Proficient in Adobe Products
  • Customer service
  • Data entry
  • Attention to detail

Accomplishments

  • Resolved product issue through consumer testing.
  • Documented and resolved Managed Print Service Processes and Procedures, which led to Hewlett Packard employees to better understand training manuals for customer relations.
  • Achieved Manage Print Services by introducing Pharos Secure Print Enterprise for Deere and Company Global and US, for launching over 170 Microsoft Windows Servers with over 10,000 + printers in the fleet with HP WebJet Admin.
  • Achieved savings of over 1.2 million dollars in a 6-month HP toner reduction project to save Deere and Company by completing with accuracy and efficiency.
  • Collaborated with a team of 8 in the development of PrintOfficeFree Digital Solutions by reducing the office printing by 70% and the manufacturing plants by 40%.
  • Achieved Managed Print Services by completing multiple HP printer fleet discoveries, designs, and deployments with accuracy and efficiency for the following: Tyson Foods, 3M, Deere and Company, Nestle Foods, Nestle Purina, US Bank, and Honeywell.

Certification

  • PMP 35 hours - Udemy Business – Project Management Institute
  • ITIL – HP LinkedIn
  • AGILE Management – HP LinkedIn
  • Pharos Blue Print Services – Pharos International
  • Managed Print Services – HP University
  • 2025 Trade Compliance – HP University

Languages

English
Native or Bilingual

Timeline

HPI Technical Consultant 3 - Iowa

Hewlett-Packard - Iowa
06.2023 - 03.2025

Global Onsite Administrator 3 -HP/ Deere and Company

Hewlett-Packard - Illinois
08.2014 - 06.2023

IT Consultant

Tek Systems – Iowa
01.2012 - 05.2014

Computer-Aided Drafting and Design

Hamilton Technical College