Timothy Rhyne
Pensacola,FL
Summary
Dynamic Sales Manager with expertise in sales process optimization, negotiation techniques, and customer engagement strategies. Proven track record of exceeding sales goals and enhancing customer satisfaction through effective team training and cross-functional collaboration.
-Kia Autosport of Pensacola-#1 In Sales
-Sandy Sansing Mazda-#1 Salesman; $1 Million in Gross
-Eastern Shore Toyota-#1 Salesman; $1 Million in Gross
-Sandy Sansing Nissan-#1 Salesman; #1 in Gross
-Bob Tyler Toyota-#1 Salesman; #1 in Gross; Promoted to Manager 6 months after being hired and trained.
Overview
2027
2027
years of professional experience
Work History
Sales Manager
Kia Autosport Of Pensacola
Pensacola, Florida
03.2024 - 04.2026
- Managed daily operations of car sales team and dealership activities.
- Managed used car inventory to optimize stock levels and variety.
- Negotiated trade-ins and purchase prices with customers.
- Trained sales staff on product knowledge and customer engagement techniques.
- Advised customers on features, advantages, and benefits of various models available for sale.
- Developed and implemented a sales process to increase customer satisfaction.
- Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
- Mentored and trained sales staff on sales techniques and overcoming objections to achieve quotas.
- Partnered with employees to develop relationships with customers and enhance sales processes.
- Created and executed sales strategies that expanded customer base.
- Ensured that all paperwork was completed accurately and submitted in a timely manner for each vehicle sale.
- Collaborated with finance and service teams to streamline transaction processes for customers.
- Assisted with the recruitment and training of new sales staff.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Increased sales volume by providing targeted support to new and returning customers.
Automotive Sales Professional/Floor Manager
Sandy Sansing Mazda
Pensacola, Florida
11.2022 - 02.2024
- Assisted customers in selecting vehicles that met their needs and preferences.
- Maintained knowledge of inventory to provide accurate information to clients.
- Conducted test drives to demonstrate vehicle features and performance.
- Collaborated with finance team to process customer financing applications smoothly.
- Coordinated with service department for timely vehicle delivery and customer satisfaction.
- Participated in training sessions to improve product knowledge and sales techniques, contributing to increased team performance.
- Answered customer questions about service department operations and procedures.
- Followed up with customers after purchase to confirm satisfaction and address any concerns, fostering long-term relationships.
- Provided excellent customer service throughout the entire buying process.
- Built and maintained relationships with clients through effective communication strategies.
- Utilized CRM software to track customer interactions and follow-up opportunities.
- Assisted customers in selecting a vehicle that met their budget and needs.
- Created monthly reports for management on sales performance.
- Greeted customers and identified their needs by listening to their inquiries.
- Coordinated delivery of purchased vehicles to ensure timely arrival.
- Maintained customer relationships through follow-up calls and emails.
- Negotiated prices with customers and finalized sales contracts.
- Demonstrated the operation of vehicles to potential buyers.
- Scheduled test drives for prospective buyers at the dealership or other locations.
- Provided information on features, benefits, warranties, and financing options.
- Followed up with customers to build long-term relationships and successful referrals.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Consistently exceeded quotas by pursuing and closing sales.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
- Showcased vehicle features and took customers on test drives in local area.
- Maintained up-to-date database of sales contacts and customer information.
- Adhered to standards of quality and service and industry regulations.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended, selected and located merchandise based on customer desires.
- Maintained records related to sales for store management.
- Placed special orders or called other stores to find desired items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Trained and mentored staff on service standards and dealership policies.
- Managed inventory levels to optimize stock availability and presentation.
- Coordinated with sales team to streamline vehicle delivery process, enhancing overall customer experience.
- Ensured compliance with safety regulations and dealership protocols consistently.
- Resolved customer concerns promptly to maintain positive relationships and loyalty.
- Assisted in developing process improvements for operational efficiency at the dealership.
- Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Provided training and guidance to new employees regarding store policies and procedures.
- Assigned tasks to team members in accordance with their skillset.
- Analyzed customer feedback data to identify areas of improvement in service quality.
- Participated in meetings with upper management to discuss progress reports or operational updates.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
Sales Professional/Automotive Sales Professional/Floor Manager
Eastern Shore Toyota
Daphne, Alabama
02.2019 - 10.2022
- Built strong customer relationships through attentive service and product knowledge.
- Demonstrated vehicles' features and benefits to customers during test drives.
- Maintained accurate records of sales activities and customer interactions in the CRM system.
- Conducted market research to identify customer needs and industry trends, enhancing sales strategies.
- Trained new staff on product knowledge, sales techniques, and dealership policies.
- Participated in community events to enhance brand visibility and engage potential customers.
- Negotiated pricing contracts with clients for optimal profitability.
- Maintained relationships with existing customers to encourage repeat and additional sales.
- Generated new business through targeted marketing initiatives, prospect calls, and networking referrals.
- Contributed ideas for process improvement initiatives within the department.
- Consulted with long-term, new, and prospective customers to understand needs and propose ideal solutions.
- Developed and implemented sales strategies to increase customer base and boost revenue.
- Increased customer base and gross profit within first year.
- Adhered to all applicable laws when making sales offers or closing deals.
- Proactively identified and solved complex strategy problems impacting sales management and business direction.
- Generated leads through cold-calling, networking, email campaigns.
- Introduced customers to new offerings and updated accounts.
- Collaborated with sales team members to exchange selling strategies and insights, improving overall performance.
- Elevated new business opportunities by implementing aggressive industry networking strategies.
- Presented quotations with clear pricing information and deliverables specifications.
- Generated leads per month and worked to convert customers with a success rate.
Automotive Sales Professional/Floor Manager
Sandy Sansing Nissan
Pensacola, Florida
2017 - 2019
- Maintained in-depth inventory knowledge to deliver precise information to clients, enhancing their purchasing experience.
- Assisted customers in selecting vehicles that met their needs and preferences.
- Conducted test drives to demonstrate vehicle features and performance.
- Coordinated with finance team to streamline processing of customer financing applications, improving transaction efficiency.
- Built and maintained relationships with clients through effective communication strategies.
- Utilized CRM software to track customer interactions and follow-up opportunities.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Coordinated with service department for timely vehicle delivery and customer satisfaction.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Delegated tasks and monitored project personnel performance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Formulated and implemented strategies that enhanced sales productivity and profitability within the department.
Automotive Sales Professional/Floor Manager/Finance Intern
Bob Tyler Toyota
2015 - 2017
- Maintained up-to-date knowledge of vehicle inventory and promotions.
- Assisted customers in selecting vehicles based on their needs and preferences.
- Provided exceptional customer service to enhance client relationships.
- Managed follow-up communications to ensure customer satisfaction post-sale.
- Consistently exceeded quotas by pursuing and closing sales.
- Negotiated prices with customers and finalized sales contracts.
- Contributed insights and strategies in sales meetings to enhance team performance.
- Facilitated communication between departments to streamline processes and resolve issues.
- Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
- Developed strategies for increasing sales productivity and profitability within the department.
- Generated monthly sales performance reports for management to inform strategy.
- Collaborated with the finance team to process customer transactions efficiently.
- Ensured all paperwork was completed accurately before submitting it for processing.
- Supported the finance team in processing invoices and payments.
- Maintained financial records for budgeting and forecasting to support department operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated financial information clearly to non-financial staff.
- Collaborated with team members to streamline data entry processes.
- Prepared documentation for audits and compliance checks.
- Generated weekly, monthly and quarterly reports summarizing key financial metrics.
- Generated weekly, monthly and quarterly reports summarizing key financial metrics.
Education
High School Diploma -
Pine Forest High School
Pensacola, FL05-2005
Pensacola State College
Pensacola, FLSkills
- Sales methodologies
- Sales process optimization
- Sales engagement techniques
- Revenue generation strategies
- Solution selling
- Negotiation techniques
- Persuasive negotiations
- Exceeds sales goals
- Account management
- Relationship management
- Customer engagement strategies
- Profitability optimization
- Cross-functional collaboration
- Sales team leadership
- Data analysis
- Inventory control
Timeline
Sales Manager
Kia Autosport Of Pensacola
03.2024 - 04.2026
Automotive Sales Professional/Floor Manager
Sandy Sansing Mazda
11.2022 - 02.2024
Sales Professional/Automotive Sales Professional/Floor Manager
Eastern Shore Toyota
02.2019 - 10.2022
Automotive Sales Professional/Floor Manager
Sandy Sansing Nissan
2017 - 2019
Automotive Sales Professional/Floor Manager/Finance Intern
Bob Tyler Toyota
2015 - 2017
High School Diploma -
Pine Forest High School
Pensacola State College