Timothy Richardson
Tuscaloosa,Alabama
Summary
Dynamic professional with extensive experience in sales management and technical support. Proven track record in enhancing customer satisfaction and loyalty through strategic planning and effective staff training. Recognized for exceptional problem-solving skills and clear communication that drive results.
Overview
14
14
years of professional experience
Work History
Sales Manager/IT Technician
Your Golf Superstore
Tuscaloosa, Alabama
03.2016 - Current
- Led daily sales operations and team performance at leading golf retail store, optimizing workflow and enhancing sales strategies.
- Developed and implemented strategic sales plans to enhance customer engagement.
- Trained and mentored staff on product knowledge and customer service techniques.
- Oversaw customer inquiries, ensuring prompt resolution and high satisfaction levels through effective communication.
- Managed daily operations of sales department, including supervision of staff members.
- Established relationships with key clients, while maintaining existing customer base.
- Performed sales consultations and educated clients on products and services.
- Provided technical support for customers, addressing inquiries on product features and capabilities to enhance user experience.
- Resolved customer complaints regarding sales and service.
- Installed and configured hardware and software for customer support systems.
- Troubleshot network connectivity issues involving routers, switches, hubs.
- Provided assistance in the setup of audio-visual equipment for meetings or conferences.
- Resolved user inquiries regarding computer software or hardware operation.
- Implemented security fixes, operating system patches and antivirus software.
- Performed routine maintenance tasks such as disk defragmentation or virus scans.
- Deployed wireless networks in accordance with industry best practices.
- Provided technical support to users via phone, email, or in-person visits.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Answered user inquiries to resolve computer software or hardware operation problems.
Flooring Sales Specialist
Lowe's Home Improvement
Tuscaloosa, AL
01.2014 - 03.2016
- Assisted customers in selecting flooring options based on needs and preferences.
- Educated clients on flooring installation processes and maintenance requirements.
- Coordinated with contractors to ensure timely delivery of flooring products.
- Demonstrated product features and benefits to enhance customer understanding.
- Maintained knowledge of industry trends and new flooring technologies.
- Assisted in maintaining inventory levels of flooring materials such as hardwood, laminate, vinyl, carpet, tile and other related products.
- Maintained records of customer orders including payment terms, product details, delivery dates.
- Prepared quotes for customers based on measurements taken from job sites or blueprints provided by contractors.
- Followed up with existing customers via phone calls or emails about upcoming promotions or discounts.
- Offered information about pricing, payment and delivery options.
- Coordinated delivery of flooring materials with suppliers and installers.
- Developed targeted sales strategies that contributed to increased store revenues and profitability.
- Trained new staff members on company policies regarding sales processes and procedures.
- Helped customers choose between different flooring types such as carpet, hardwood, and laminate.
- Researched competitor pricing structures in order to stay competitive in the marketplace.
- Collaborated with installation teams to schedule and oversee flooring projects, ensuring timely completion.
- Placed special orders or called other stores to find desired items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Outdoor Power Equipment Sales Specialist
Lowe's Home Improvement
Tuscaloosa, Alabama
01.2012 - 01.2014
- Educated customers on equipment features and benefits.
- Demonstrated product use and maintenance procedures to shoppers.
- Collaborated with team to optimize product displays and inventory.
- Managed customer inquiries and resolved issues efficiently.
- Assisted in training new staff on sales techniques and product knowledge.
- Resolved customer complaints regarding products or services in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Sold equipment to new and established customers with persuasive and knowledgeable approach.
- Maintained current knowledge of industry trends, developments, regulations, and best practices.
- Monitored competitors' pricing structures and adjusted accordingly when necessary.
- Provided technical advice on products and services to customers.
Education
High School Diploma -
Hillcrest High School
Tuscaloosa, AL05-2005
Some College (No Degree) - Computer Engineering
The University of Alabama
Tuscaloosa, ALSkills
- Sales strategy
- Customer relationship management
- Product knowledge
- Technical support
- Network troubleshooting
- Inventory management
Timeline
Sales Manager/IT Technician
Your Golf Superstore
03.2016 - Current
Flooring Sales Specialist
Lowe's Home Improvement
01.2014 - 03.2016
Outdoor Power Equipment Sales Specialist
Lowe's Home Improvement
01.2012 - 01.2014
High School Diploma -
Hillcrest High School
Some College (No Degree) - Computer Engineering
The University of Alabama