Timothy Roos
Thurmont,MD
Summary
Knowledgeable Communications Technician with background of earning promotions through hard work and skill. Hands-on experience troubleshooting and repairing identified issues with products and ensuring products are configured and programmed to customers specifications. Collaborative and communicative to manage and coordinate work efforts by interfacing with both internal and external workgroups.
Highly skilled Communications Technician with background in maintaining, installing and troubleshooting communication systems. Well-versed in network architecture and strong understanding of various communications protocols. Demonstrated ability to improve system performance and reliability, leading to smoother operations. Showcased talent for problem-solving, teamwork, and adaptability within fast-paced environments.
Dependable Communications Technician with experience analyzing and troubleshooting technical problems and installing, maintaining, and repairing communication systems. Superior communication, multitasking, and organizational skills.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Communications Technician
Comcast Cable Company
Frederick, MD
02.2007 - Current
- Installed Comcast Cable Company internet, voice, video, and home security services at customer premises.
- Troubleshot signal issues using meters, analyzers, and network test equipment.
- Repaired coaxial lines, connectors, taps, and drop cables for service restoration.
- Worked on projects such as installation and troubleshooting EPON fiber optic services to the home as well as WiFi Ready projects for apartment complexes.
- Learned how to splice fiber optic lines and complete splices regularly as needed.
- Worked in many focus groups involving employee recognition programs, installation and service procedure changes, and fleet replenishment changes as well.
- Volunteered for overtime as needed and also roved to other locations to perform work outside of my normal work area.
- I was asked to put together a training class for our EPON fiber services and then execute the training course. The training course was a great success.
- Inspected lines, poles, and premises for damage, noise, and signal loss.
- Maintained Comcast Cable Company vehicles, tools, and communications equipment.
- Ensured compliance with applicable regulations related to telecommunications services.
- Supervised junior technicians during installation and repair activities.
- Tested and troubleshot copper and fiber optic cables for connectivity issues.
- Conducted site surveys to determine best positioning of equipment for strongest signal reception.
- Diagnosed and resolved complex network issues in a timely manner.
- Installed, configured and maintained network cabling systems according to industry standards.
- Obtained Maryland Security Systems installer license. Currently hold license and have been licensed since approx 2013.
- Mentored many new hire technicians as well as mentored technicians new to my area or those who have needed refreshment training.
Education
Damascus High School
Damascus , MDSome College (No Degree) - Criminal Justice
Montgomery College
Rockville, MDSkills
- Fiber optic splicing
- Signal troubleshooting
- Network cabling
- Cable installation
- Home Security installation and troubleshooting
Certification
- Home Security Systems Installer License.
- Communications Technician Level 4 Advanced ( Highest available in service division at Comcast)
Timeline
Communications Technician
Comcast Cable Company
02.2007 - Current
Damascus High School
Some College (No Degree) - Criminal Justice
Montgomery College