Timothy Seibert
Glen Burnie,MD
Summary
Dynamic Transportation Area Manager with a proven track record at Amazon, leveraging mechanical systems expertise and security understanding to enhance operational efficiency. Recognized for implementing processes that reduced turnaround times and fostered a culture of safety. Adept at utilizing GPS and mapping technologies to optimize routing and ensure timely deliveries.
Overview
45
45
years of professional experience
Work History
Fleet Service Manager
DTS Transportation Worldwide
Burtonsville, MD
02.2025 - Current
- Identified, monitored and maintained fleet vehicles in optimal condition.
- Developed and implemented a preventative maintenance program for the entire fleet.
- Provided technical guidance regarding repair procedures and best practices for safe operation of vehicles.
- Ensured proper scheduling of repairs and maintenance to meet customer needs.
- Coordinated with vendors to ensure all parts and services were delivered on time.
- Developed cost-effective strategies for maintaining an efficient fleet operation.
- Conducted regular inspections of fleet vehicles to ensure quality control standards are met.
Transportation Area Manager - L5
Amazon
Baltimore - BWI2, MD
10.2023 - 01.2025
- Analyzed data from load boards to identify potential opportunities for improved profitability.
- Directed and coordinated daily operations of the transportation department, including scheduling, routing, loading and unloading, and safety compliance.
- Established processes that enabled faster turnaround times while maintaining quality control standards.
- Conducted regular vehicle inspections to identify potential problems or issues.
- Performed accident investigations to determine cause and liability.
- Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
- Developed emergency response plans for vehicle breakdowns and accidents to minimize downtime.
Transportation Area Manager - L4
Amazon
Baltimore - BWI2, MD
04.2022 - 09.2023
- Supervised a team of drivers ensuring adherence to all company policies and procedures.
- Analyzed data from load boards to identify potential opportunities for improved profitability.
- Established processes that enabled faster turnaround times while maintaining quality control standards.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Implemented and planned warehouse safety and security programs and activities.
Field Transportation Lead
Amazon
Baltimore - MTN5, MD
12.2021 - 04.2022
- Implemented strategies for reducing operating expenses without sacrificing quality of service.
- Supervised a team of 15 drivers by providing guidance, training, and direction when needed.
- Developed employee incentive programs that encouraged productivity while promoting a positive work environment.
- Analyzed transportation data to identify trends and opportunities for cost savings.
- Tracked vehicle maintenance, inspected vehicles for safety compliance, and maintained accurate records.
Transportation Associate - L3
Amazon
Baltimore - MTN5, MD
04.2021 - 03.2022
- Perform various functions within the yard, support site operations teams, internal transportation field teams, and external carriers, as needed, to ensure all trailers arrive and depart on time with zero defects and to maintain a fluid trailer pool.
- Operate Commercial Motor Vehicles (CMVs) on non-public roads or in yard to move trailers to/from dock and parking locations.
- Complete driver vehicle inspection reports on equipment and notify managers of any maintenance or delivery issues encountered.
- Follow hostler and delivery schedules, track and report working hours and breaks at appropriate times, adhere to yard safety policies, obey all applicable traffic laws, and drive in accordance with weather/road conditions.
- Work at locations within node on an as needed basis to support the business, 40 hours/week and overtime as required.
- Performed yard audits three times per shift to maintain structure and Integrity with YMS.
- Consulted with lead to assess situations, determine appropriate solutions and make decisions.
- Went on AWAY TEAM to help LEAD and TAM to open new building MTN6 as needed. Worked various schedules so that new TA's could be taught practices. Also helped with Hotsler truck driving so that new TA"s could be trained how to use the Hostlers correctly.
Air Water Spider - L1
Amazon
Hanover - BWI, MD
01.2021 - 03.2021
- Prioritized and organized tasks to efficiently accomplish service goals.
- Improved operations by working with team members to find workable solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Lead a team of 8-12 AA's at a time to make sure freight is packaged in gaylords on time.
- Reported any issues to the PA that was on duty, while keeping my assigned lane working efficiently with no blue lights.
Air Gateway Team Member - L1
Amazon
Hanover = BWI, MD
09.2020 - 12.2020
- Worked flexible schedule to meets business needs, including evenings and weekends.
- Coordinated work across disciplines to handle project needs and meet timelines with optimal efficiency.
- Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
- Upheld high standards of productivity and quality in all areas of operations.
- Packed and scanned completed orders for accurate shipment to final destinations.
- Worked hard to learn all required tasks quickly and maximize performance.
- Looked for ways to go above and beyond job requirements.
- Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards.
Process Guide - L1
Amazon
Hanover, MD
03.2020 - 04.2020
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Used pallet jacks to move items to and from warehouse locations.
- Recognized defective material and reported issues to management.
Professional Chauffeur
ZBest Worldwide, Inc
GLEN BURNIE, Maryland
12.2017 - 03.2020
- Improved operations by working with team members and customers to find workable solutions.
- Utilized LIVERY COACH Software to compile data gathered from various sources.
- Earned reputation for good attendance and hard work.
- Collaborated with others to discuss new learning opportunities.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Dispatch Coordinator
ZBest Worldwide, Inc
Glen Burnie, MD
07.2017 - 11.2017
- Supervised driver dispatching, route planning and vehicle tracking for over 80 Chauffeurs.
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
- Reported delays, accidents, or other traffic and transportation situations.
- Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
IT Manager & Daily Operations
ZBest Worldwide, Inc
GLEN BURNIE, Maryland
03.2015 - 07.2017
- Reviewed installation and rollout of Livery software for proper functionality.
- Outlined work plans, assessed resources and determined timelines for projects.
- Led accounting system transformation to facilitate company growth.
- Designed, engineered and supported various IT projects as key technical resource.
- Executed proof of concept implementations to validate product feasibility.
- Updated network systems to support confidential company operations and eliminate hacking ability.
Affiliate Marketer
ZBest Worldwide, Inc
GLEN BURNIE, Maryland
10.2014 - 03.2015
- Served as main point of contact for clients, answering questions and responding to messages.
- Forecasted and tracked marketing and sales trends with other Affiliates.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Improved customer satisfaction by finding creative solutions to problems.
Dispatch Manager
ZBest Worldwide, Inc
GLEN BURNIE, Maryland
06.2014 - 10.2014
- Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
- Trained over 100 employees on accurate triaging and dispatching procedures while personally handling 100 daily calls.
- Maintained current knowledge of all personnel in field and all completed jobs or delays.
- Attended departmental meetings, providing feedback to enhance future performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Accounting Assistant
ZBest Worldwide, Inc
GLEN BURNIE, Maryland
11.2013 - 06.2014
- Calculated and verified all figures, calculations and documents.
- Monitored open accounts and pursued payments to control account balances.
- Resolved vendor and employee inquiries about invoices and purchases quickly through research.
- Communicated internally with team members and employees across multiple departments and accounting to maintain accurate circulation and billing data.
- Answered office phone calls and emails to direct customers and answer questions.
Operations Manager
ZBest Worldwide, Inc
GLEN BURNIE, Maryland
06.2013 - 06.2014
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Conferred with subordinate managers each day to assess needs and optimize activities.
- Assessed upcoming projects to forecast projected resource requirements.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Inspected production areas to identify and correct unsafe or unauthorized practices.
- Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
Reservations Manager
ZBest Worldwide, Inc
GLEN BURNIE, Maryland
02.2010 - 06.2013
- Assisted guests daily, providing exceptional service and effective problem-solving.
- Trained reservations team of [4] to swiftly respond to email car bookings and keep travel accurate.
- Strategized with the central reservations department to determine new rate plans and organized promotions.
- Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
- Contacted customers to advise on travel conveyance changes and to confirm reservations.
- Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
- Boosted bookings by 80% using detailed knowledge of facility, services and offerings when closing reservations for customers.
- Attended departmental meetings, providing feedback to enhance future performance.
- Improved operations by working with team members and customers to find workable solutions.
- Recognized by management for providing exceptional customer service.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Sales Account Executive
ZBest Worldwide, Inc
GLEN BURNIE, Maryland
09.2009 - 02.2010
- Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
- Improved advertising initiative outreach and building engagement by executing social media and digital marketing campaigns.
- Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
- Met with hotel managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Reservation Agent
ZBest Worldwide, Inc
GLEN BURNIE, Maryland
07.2007 - 09.2009
- Provided clients with assistance in preparing required travel documents and forms.
- Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
- Contacted customers to advise on travel conveyance changes and to confirm reservations.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Relayed information on availability, pricing and discounts to customers.
- Suggested amenities suited to clients' needs.
Chauffeur
ZBest Worldwide, Inc
GLEN BURNIE, Maryland
02.2001 - 06.2002
- Transported high-value clients with professionalism and discretion.
- Drove town cars, buses, party vehicles and other vehicles to meet customer needs.
- Determined appropriate fare amounts, accepted payments and issued receipts.
- Relayed location information to dispatch service and checked on next appointments.
- Responded to specific locations at designated times to handle customer reservations.
- Avoided passenger displeasure and damage to items by stowing belongings with care.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
Senior Systems Analyst
GMBC - Greater Baltimore Medical Center
GLEN BURNIE, Maryland
03.1981 - 12.2000
- Identified software and hardware issues and implemented proper troubleshooting methods for quick resolution.
- Performed technical research to support resolution of data discover and production support.
- Headed user demonstrations of new customer interface systems, and developed and implemented online help system.
- Reviewed and assessed networks to determine areas for improvement.
- Offered decision-makers ROI and cost-benefit projections to guide project development and implementation.
- Maximized information sharing by optimizing interface linking different computer systems.
- Observed staff to study daily tasks regarding information processing and performance to better understand business system needs.
- Developed and managed project plans while providing status updates to management.
- Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
- Crafted diagrams and flowcharts outlining logical operational steps.
Education
High School Diploma -
Accelerated Christian Education (ACE)
Mobile, AL05.1981
Skills
- Maintenance service understanding
- Security understanding
- Mechanical systems expertise
- Mobile booking apps
- GPS and mapping
Additional Information
TSA | TWIC Security Clearance | Exp. April 21st, 2022
Defense Biometric Identification System (DBIDS) | Exp. December 10th, 2020
PSC | Passenger for Hire License | Exp. February 28th, 2022
Medical Examiners Certificate DOT | Exp. July 3rd, 2020
Maryland Commercial Drivers License (C) | Exp. September 23, 2024
Security Clearance & Licenses
TSA | TWIC Security Clearance | Exp. January 23, 2030
Defense Biometric Identification System (DBIDS) | Exp. September 20 2025
PSC | Passenger for Hire License | Exp. February 28th, 2028
Medical Examiners Certificate DOT | Exp. July 2025
Maryland Commercial Drivers License (C) | Exp. September 23, 2032
Timeline
Fleet Service Manager
DTS Transportation Worldwide
02.2025 - Current
Transportation Area Manager - L5
Amazon
10.2023 - 01.2025
Transportation Area Manager - L4
Amazon
04.2022 - 09.2023
Field Transportation Lead
Amazon
12.2021 - 04.2022
Transportation Associate - L3
Amazon
04.2021 - 03.2022
Air Water Spider - L1
Amazon
01.2021 - 03.2021
Air Gateway Team Member - L1
Amazon
09.2020 - 12.2020
Process Guide - L1
Amazon
03.2020 - 04.2020
Professional Chauffeur
ZBest Worldwide, Inc
12.2017 - 03.2020
Dispatch Coordinator
ZBest Worldwide, Inc
07.2017 - 11.2017
IT Manager & Daily Operations
ZBest Worldwide, Inc
03.2015 - 07.2017
Affiliate Marketer
ZBest Worldwide, Inc
10.2014 - 03.2015
Dispatch Manager
ZBest Worldwide, Inc
06.2014 - 10.2014
Accounting Assistant
ZBest Worldwide, Inc
11.2013 - 06.2014
Operations Manager
ZBest Worldwide, Inc
06.2013 - 06.2014
Reservations Manager
ZBest Worldwide, Inc
02.2010 - 06.2013
Sales Account Executive
ZBest Worldwide, Inc
09.2009 - 02.2010
Reservation Agent
ZBest Worldwide, Inc
07.2007 - 09.2009
Chauffeur
ZBest Worldwide, Inc
02.2001 - 06.2002
Senior Systems Analyst
GMBC - Greater Baltimore Medical Center
03.1981 - 12.2000
High School Diploma -
Accelerated Christian Education (ACE)