Timothy Severance
Rutland
Summary
Results-driven Operations Manager emphasizing efficiency and customer satisfaction. Streamlined processes to enhance team performance while fostering collaborative work environments. Automotive professional with expertise in vehicle diagnostics and repair, delivering reliable solutions that improve vehicle performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Owner/Operator
Snap-On Tools Franchisee- TKS Tools INC
Rutland, VT
01.2012 - Current
- Managed daily operations, ensuring efficient workflow and timely delivery of products to customers.
- Developed and maintained strong customer relationships, enhancing satisfaction and loyalty through quality service.
- Trained and mentored staff on product knowledge and sales techniques, improving team performance and engagement.
- Implemented inventory management systems to optimize stock levels and reduce overhead costs effectively.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
Lead Technician
Alderman's Toyota
Rutland, VT
01.2001 - 12.2011
- Led team in implementing advanced diagnostic tools for enhanced troubleshooting accuracy.
- Streamlined repair processes, reducing turnaround time while maintaining high-quality service standards.
- Trained junior technicians on best practices, fostering skill development and operational efficiency.
- Diagnosed and repaired vehicle issues efficiently, ensuring optimal performance and customer satisfaction.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
Technician
Benson's Chevrolet
Rutland, VT
05.1999 - 01.2001
- Conducted routine maintenance services, enhancing vehicle reliability and customer satisfaction.
- Collaborated with team members to streamline repair processes, reducing turnaround times on service orders.
- Utilized diagnostic tools and software to identify issues efficiently, improving problem resolution times.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Liaised with internal departments to optimize productivity and efficiency.
Education
Associate of Science - Automotive Engineering
Vermont Technical College
Randolph ,VT05-2000
High School Diploma -
West Rutland High School
West Rutland, VT06-1998
Skills
- Operations management
- Staff training and development
- Hiring
- Sales negotiation
- Business planning
- Automotive electronics
- Work ethic
- Problem-solving
- Detail orientation
- Driver's license
- Tool operation
- Automotive systems
Certification
- AST - Advanced Service Technician
- ASE Certified Master Tech including L1&L2
- Toyota Master Technician
Timeline
Owner/Operator
Snap-On Tools Franchisee- TKS Tools INC
01.2012 - Current
Lead Technician
Alderman's Toyota
01.2001 - 12.2011
Technician
Benson's Chevrolet
05.1999 - 01.2001
Associate of Science - Automotive Engineering
Vermont Technical College
High School Diploma -
West Rutland High School