Timothy Skeldon
Slidell,LA
Summary
Professional customer service expert with proven ability to deliver results and exceed expectations. Adept at resolving issues, enhancing customer satisfaction, and building strong relationships. Strong focus on team collaboration, adaptability, and communication. Skilled in problem-solving, active listening, and multi-tasking.
Overview
5
5
years of professional experience
Work History
FedEx Delivery Driver
Folse Deliveries
04.2024 - 12.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Service Advisor
Volkswagen Of Mandeville
04.2022 - 03.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Package Handler Trainer
FedEx Ground
04.2020 - 04.2022
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Provided ongoing support and guidance to fellow trainers as needed, sharing insights gained through experience in order to enhance overall training quality across the department.
- Followed safety regulations to maintain safe work environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Education
High School Diploma -
John Curtis Christian School
River Ridge LA05-2017
Skills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Dependable and reliable
- Time management
- Multitasking and organization
Timeline
FedEx Delivery Driver
Folse Deliveries
04.2024 - 12.2024
Service Advisor
Volkswagen Of Mandeville
04.2022 - 03.2024
Package Handler Trainer
FedEx Ground
04.2020 - 04.2022
High School Diploma -
John Curtis Christian School
Similar Profiles
Dominick LetortDominick Letort
Restaurant Worker at Bobby FolseRestaurant Worker at Bobby Folse
John MillerJohn Miller
Self Employer at Miller & FolseSelf Employer at Miller & Folse
Vicky HinesVicky Hines
Driver at UberEats DeliveriesDriver at UberEats Deliveries
Mya SaucierMya Saucier
Pool Moniter at Budget CleaningPool Moniter at Budget Cleaning
Natasha HarveyNatasha Harvey
Patient Care Technician at Slidell Memorial HospitalPatient Care Technician at Slidell Memorial Hospital