Timothy Smalls
New York,NY
Summary
Accomplished retail executive with more than 15 years of progressive leadership experience managing flagship and high-volume retail locations. Proven ability to drive sales, profitability, operational excellence, and client engagement while developing high-performing leadership teams. Skilled in business analysis, talent acquisition, coaching, succession planning, visual merchandising, and executing strategies that improve conversion, average transaction value, and customer loyalty. Recognized for building strong cultures of accountability, delivering exceptional client experiences, and consistently exceeding business objectives.
Overview
16
16
years of professional experience
Work History
General Manager
Banana Republic
SoHo, NY, NY
05.2026 - Current
- Lead all aspects of a flagship retail location, overseeing sales performance, profitability, and client experience, operations, and talent development.
- Coach and develop a high-performing leadership team focused on accountability, execution, and delivering exceptional customer experiences.
- Analyzed key performance indicators daily to enhance conversion, average transaction value, units per transaction, loyalty, and productivity.
General Manager
Banana Republic
Rockefeller Center, NY, NY
09.2023 - 05.2026
- Directed one of the brand’s premier locations, leading sales, operations, talent development, and client experience.
- Collaborated with district leadership to implement strategic initiatives that elevated business performance.
- Cultivated future leaders through coaching, performance management, and succession planning.
Studio Manager
Express
American Dream Mall, East Rutherford, NJ
10.2020 - 09.2023
- Aligned leadership around key performance goals, fostering accountability and driving business results.
- Coached and developed new managers, facilitating successful onboarding and promoting long-term success.
- Planned and executed client events, promotions, and community engagement activities that increased brand awareness and repeat business.
Visual Merchandising Manager
Express
Times Square, NY, NY
01.2018 - 10.2020
Assistant Manager
Express
Boston, Massachusetts
08.2013 - 01.2018
Acting Store Manager
ALDO
Boston, Massachusetts
06.2012 - 08.2013
Sales Lead
Express
Boston, Massachusetts
04.2010 - 06.2012
Education
Master of Science - Architectural And Building Sciences
Tuskegee University
Tuskegee, AL01-2011
Skills
- Clienteling
- Sales management
- Performance analysis
- Talent development
- Operational excellence
- Strategic planning
- Customer experience
- Visual storytelling
- Accountability fostering
- Event execution
Timeline
General Manager
Banana Republic
05.2026 - Current
General Manager
Banana Republic
09.2023 - 05.2026
Studio Manager
Express
10.2020 - 09.2023
Visual Merchandising Manager
Express
01.2018 - 10.2020
Assistant Manager
Express
08.2013 - 01.2018
Acting Store Manager
ALDO
06.2012 - 08.2013
Sales Lead
Express
04.2010 - 06.2012
Master of Science - Architectural And Building Sciences
Tuskegee University