Timothy Smith
North Olmsted,OH
Summary
Skilled Phlebotomist with more than 10 years of experience in fast-paced hospitals. Expert in quickly and accurately collecting specimens using variety of venipuncture and capillary puncture techniques. Exceptional bedside manner and adept in easing patients' fears or anxieties.
Expertise in working with different types of patients.
Dedicated laboratory professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Phlebotomist Technician
Cleveland Clinic
North Olmsted, OH
01.2010 - Current
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Reviewed patient records for accuracy and completeness.
- Conducted venipuncture and other CT procedures.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Monitored patients for reactions and verified sample quality.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
- Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Organized daily work based on collection priority.
- Centrifuged blood samples as outlined in clinical protocols.
Customer Service Specialist
YRC Freight
Copley, OH
09.2002 - 09.2009
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Recorded product or service failure complaints and notified appropriate departments.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Devised innovative strategies to improve customer satisfaction scores and meet company goals.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Education
Bachelor of Science - Biblical Studies
Clarks Summit University
Clarks Summit, PA05.2013
Skills
- Patient Relations
- Sample and Form Matching
- Analytical Diagnostic Support
- Data Entry
- Documentation and Recordkeeping
- Butterfly Venipuncture
- Problem Solving
- Electronic Medical Record Software
- Blood Culturing
- Decision Making
- Staff Phlebotomy Training
- Biohazard Policy Compliance
- Conflict Resolution
- Logical Thinking
Timeline
Phlebotomist Technician
Cleveland Clinic
01.2010 - Current
Customer Service Specialist
YRC Freight
09.2002 - 09.2009
Bachelor of Science - Biblical Studies
Clarks Summit University