Timothy Smith
Apopka,FL
Summary
PROFESSIONAL SUMMARY Skilled team player with strong background in busy environments. Works well independently and with others to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Hardworking and reliable team player focused on going above and beyond to support team and serve customers. Motivated to continue to learn and grow. Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
19
19
years of professional experience
Work History
Processor
NewRez LLC
Fort Washington, PA
01.2021 - 04.2022
- Received and reviewed incoming documents and materials.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Handled any conditions sent from underwriting departments.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
Processor
Bank of America 1st Mortgage
Maitland, FL
08.2020 - 12.2020
- Processing refinance mortgage applications
- Informing sales of documentation needed to complete the loan
- Communicating with sales throughout the process.
- Received and reviewed incoming documents and materials.
- Entered data into computer tracking system and filed paperwork according to procedures.
SENIOR HOME SERVICE SPECIALIST
Bank Of America
Maitland, Florida
10.2017 - 08.2020
- Processed HELOC applications mainly from self employed clients
- Collected documentation needed to complete requests which consisted of tax returns, profit and loss statements, balance sheets and other documentation needed to finalize the request and send to the underwriter
- Communicated over the phone with client the documents that would be needed, the length in the process, providing next steps and addressed any questions or concerns the client may have.
HOME SERVICE SPECIALIST
Bank Of America HELOC
Maitland, Florida
11.2015 - 10.2017
- Processed HELOC applications by reviewing application to insure correct client information
- Collected documentation needed to complete request
- Communicated over the phone with client the documents that would be needed, the length in the process, providing next steps and addressed any questions or concerns the client may have.
VERIFICATION ANALYST
Digital Risk
Maitland, Florida
12.2011 - 11.2015
- Started out as a DCA for Fannie NT for about 9 months, then was moved to Freddie
- Worked on Freddie for 2 months and was pulled back to Fannie where I became a verifications analyst for 5 months
- Once centralized processing was moved from the Maitland office to the Lake Mary office, I then became a QC Specialist for Fannie
- In July, 2013 I was recognized with a Centralized Processing Mark of Distinction Employee of the Month Award and in September, 2013 became a member of the Achievers Club
- I worked for Ashley Campbell on the Insights team doing processing, QC and review appraisal data entry work
- I worked on the PL scope for Freddie Mac working under Amanda
- McGraw.
HOME PRESERVATION
Joseph Argurio, Inc
Sanford, Florida
10.2010 - 07.2011
- SKILLS
- Verbal communication
- Multitasking
- Prioritization
- Customer relations
- Thorough
- Motivation
- Organization
Assembly Line Technician
Nissan North America
Smyrna, Tennessee
01.2001 - 08.2008
- Www.act.org /certificate/verify.html
- Responsible for taking pictures, mowing lawns, changing locks, boarding any broken windows or doors, and cleaning out property according to work order
- Performed different jobs on the assembly line installing parts
- Other duties were checking and making repairs.
Education
High School Diploma -
Mason High School
Mason, MI06.1987
Additional Information
- Have had previous warehouse experience with order pulling, packing and shipping.
Timeline
Processor
NewRez LLC
01.2021 - 04.2022
Processor
Bank of America 1st Mortgage
08.2020 - 12.2020
SENIOR HOME SERVICE SPECIALIST
Bank Of America
10.2017 - 08.2020
HOME SERVICE SPECIALIST
Bank Of America HELOC
11.2015 - 10.2017
VERIFICATION ANALYST
Digital Risk
12.2011 - 11.2015
HOME PRESERVATION
Joseph Argurio, Inc
10.2010 - 07.2011
Assembly Line Technician
Nissan North America
01.2001 - 08.2008
High School Diploma -
Mason High School
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