Timothy Smith
Vallejo,CA
Summary
- Active-Duty United States Marine Corps (1996-2000).
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
3
3
Certification
Work History
Salesforce Administrator
Artech/HSF Affiliates
Jersey City, NJ
08.2022 - 06.2023
- Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
- Created reports and dashboards in Salesforce to meet business requirements.
- Performed troubleshooting on existing applications within the Salesforce platform.
- Analyzed user stories and developed test plans for validating functionality before release into production environment.
Salesforce Administrator /Developer Consultant
Cognizant (PG&E)
San Ramon, CA
01.2020 - 08.2022
- Provided technical support for development projects, troubleshooting issues and resolving conflicts.
- Collaborated with internal teams to develop test plans for new products or features prior to launch.
- Analyzed business requirements and developed effective solutions that meet customer needs.
- Troubleshot application errors in a timely manner minimizing downtime for users.
Salesforce Administrator
Eyefinity
Sacramento, CA
12.2018 - 01.2020
- Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
- Implemented web-to-case and email-to-case functionalities to provide better customer support to customers.
- Deployed custom tabs, validation rules and auto-response rules for automating business.
- Customized dashboards to track usage for productivity and performance of business centers and sales teams.
Intern - Salesforce Administrator
Adobe Echosign
San Jose, CA
06.2017 - 09.2017
- Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
- Devised reports and visualizations to present requested data in sleek format.
- Maintained knowledge of advances in information technology systems and applications.
- Developed and implemented security initiatives to protect important company data.
Education
Some College (No Degree) -
COLLEGE OF ALAMEDA
AlamedaSome College (No Degree) -
GENERAL ASSEMBLY
San Francisco, CASkills
- Sales Cloud
- Service Cloud
- Experience Cloud
- Salesforce Security
- Customisation/ creation of objects and fields
- Approval Processes
- Flows
- Lead and Case Routing
- Email to Case
- Reports and Dashboards
- User Account Maintenance
- Record Types
- Page Layouts
- Custom Metadata
- Validation Rules
- AppExchange
- HTML/CSS/JavaScript
- SOQL/SOSL
- JIRA
- EXCEL
- Agile Methodology
- Data Migration
- Information Protection
- Database Administration
Certification
- Salesforce Administrator
- Salesforce Platform Developer 1
- Salesforce App Builder
Timeline
Salesforce Administrator
Artech/HSF Affiliates
08.2022 - 06.2023
Salesforce Administrator /Developer Consultant
Cognizant (PG&E)
01.2020 - 08.2022
Salesforce Administrator
Eyefinity
12.2018 - 01.2020
Intern - Salesforce Administrator
Adobe Echosign
06.2017 - 09.2017
Some College (No Degree) -
COLLEGE OF ALAMEDA
Some College (No Degree) -
GENERAL ASSEMBLY
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