Timothy Soucy
Fort Worth
Summary
Results-driven Account Manager in Oil and Gas, specializing in client engagement and sales strategy. Skilled in technical support and market analysis, driving revenue growth with tailored solutions. Focused on building strong customer relationships and optimizing processes to enhance satisfaction and efficiency.
Overview
21
21
years of professional experience
Work History
Account Manager
Caterpillar Oil and Gas
02.2021 - Current
- Proven experience managing customer accounts and driving sales and service excellence within the oil and gas industry, specifically supporting drilling and well service operations.
- Working directly with customers to collect information, sell additional products and services to current customers, and ensure customers' needs are met.
- Consulted with dealers and internal business partners to provide sales and service support for corporate account customers.
- Designed processes to inform customers of rates, shipping dates, anticipated delays, and additional necessary information.
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
- Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Account Manager
Weir Oil and Gas
Fort Worth
11.2017 - 02.2021
- Maximized business opportunities for Weir Company by implementing strategic growth initiatives.
- Executed strategic growth plans while promoting products, managing operational communications, and building client relationships.
- Focused on discovering new business opportunities while developing and managing assigned client accounts.
- Managed client communication to maintain competitive edge on upcoming projects and ensure fulfillment of client needs.
- Develop and sell the value proposition for each of my clientele, tailored to their specific needs.
- Work with the customer to evaluate and promote improved and expanded services in specific sales areas.
- Compile customer and competitor intelligence and feed that into our overall strategic plan to help maximize efficiency for our company.
- Collected information from customers to create accurate proposals, incorporating input from operations and engineering.
- Work to understand business implications of decisions; display orientation to profitability; demonstrate knowledge of market and what our competition is doing in the current marketplace environment.
Customer Service Manager
Weir Oil and Gas
Fort Worth
09.2015 - 11.2017
- I maintained direct contact with customers, providing technical support and conflict resolution, while being a selling agent to help achieve the short and long term sales objectives established by group.
- Scheduled and supervised inside sales and customer service representatives, ensuring focus on delivering excellent customer experience.
- Facilitated professional communication between external customers and internal personnel to align efforts with sales goals.
- Understand the customer scope, provide a quotation for scope identified and complete scope of work once a purchase order is obtained.
- Provided customer support after hours.
- Work to ensure all inside sales SOP’s are up to date, and are the most efficient means of action are represented in the work instructions.
- Provided technical support to Account Managers and aftermarket representatives.
- Help realize and sustain product sales growth for all products in our portfolio.
- Work to build long term interdependent relationships with customers in different functions and levels of their respective companies.
- Stay abreast of customer needs; new equipment designs and opportunities.
- Communicate requirements to product lines to help facilitate new product development.
- Facilitate both tactical and strategic voice of customer (VOC) to support business strategy and growth.
- Tracked competitor activities to identify market trends and inform strategic planning.
- Provide feedback as to market conditions and work to adjust pricing levels as necessary.
- Manage relationships within customer base and continuously improve Weir’s standing to become primary supplier.
- Completed special projects while complying with company policies and procedures.
- Work to identify and resolve problems in a timely manner; gather and analyzes information skillfully and develop alternative solutions that satisfy the customer’s needs.
- Managed difficult customer situations, responded promptly to needs, and solicited feedback to enhance service quality and responsiveness.
Inside Sales Rep Lead
Weir Oil and Gas
Fort Worth
06.2014 - 09.2015
- As an inside sales rep I provide exceptional customer service to internal and external customers; while maintaining positive relationships and working to research and resolve issues in a timely and productive manner.
- I strive to resolve issues with customers directly; acting as a liaison between manufacturing, engineering, product management and the customer.
- I also assist in account management of key Weir SPM customers, while working close with the logistics team to ensure proper delivery of the product.
- I also support technical inquiries from customers regarding our diverse product line.
- I provided pricing and parts availability, along with relevant product information to internal and external customers.
- I receive product requests from customers via e-mail, fax or phone and follow these orders to completion to ensure on-time delivery is achieved.
- My responsibilities include mentoring new Inside Sales incumbents to ensure they are thriving in their current role.
- My responsibilities also include reading prints and drawings, maintaining excellent verbal and communication skills, and having the ability to effectively communicate with internal and external customers to help solve issues.
- In my current role I am committed to expanding my product knowledge and utilizing all available resources; while striving for continuous improvement.
- I work under tight deadlines and focus on multiple projects with minimal supervision, while prioritizing workload to meet changing business needs.
- I have knowledge of the following software: Microsoft Office Suite, Excel, Kronos and Lotus Notes.
Technician II
STEWART & STEVENSON
Dallas
12.2010 - 06.2014
- As a technician I am primarily responsible for possessing an intimate knowledge of oilfield products and equipment and demonstrating this knowledge of products to accomplish the overall sales expectations of the shop.
- Some of these products specifically include Fracturing units, blenders, hydration units, generators as well as Deutz and Detroit diesel engine repair.
- I am currently certified in hydraulics, small engine repair and fabrication, and have recently received certification as an electrical technician.
- I also am required to assist in planning and organizing actions necessary to accomplish short- and long term goals in accordance to sales objectives and time constraints.
- I have performed tasks that require me to make changes to accommodate varying work requirements and to ensure delivery by the deadlines agreed upon.
- Tested equipment and conducted problem analysis and resolution safely and promptly while collaborating with team members to complete necessary tasks.
- While testing these products I am required to compile and verify technical data needed for analysis and fill out required reports for management.
- Likewise I have helped produce workflow procedures in order to ensure product delivery and to optimize product delivery efficiency.
- Trained in 5S, a program that standardizes the work environment to enhance engagement and improve shop efficiency.
- I constantly work to expand existing relationships and develop a network of coworkers as well as to influence potential clients.
- I continuously assess existing relationships and maintain a positive working environment while keeping individuals up to date on new and existing product developments and delivery dates.
- I apply learned product knowledge to meet and exceed all goals set forth to be an effective part of a team.
Licensed Investor Services Representative
TD AMERITRADE, INC
Fort Worth
01.2010 - 12.2010
- Received recognition for the quality of client interactions and for exemplary leadership in training and motivating peers to exceed their quality and personal sales goals.
- Received 'Excellence in Service' award for outstanding customer service performance in Quarter III
- Generated sales leads from new assets and investment products while completing self-directed training programs to meet job demands.
- Maintained detailed knowledge of TD Ameritrade’s products and pricing, along with competitors’ offerings, to capture a sufficient market share.
- I handled routine matters relating to stock transactions and delegated other specific inquiries to appropriate personnel based on knowledge of protocol and company specific procedures.
- Assisted team members with challenging client requests while monitoring and supporting team sales goals.
- Proactively research complex issues and communicate with appropriate personnel and supervisor for resolution of these issues.
- Earned Series 7 License by successfully passing the General Securities Representative Examination
- Earned Series 63 License by passing the Uniform Securities Agent State Law Examination
Technician I
STEWART & STEVENSON
Dallas
07.2005 - 12.2009
- As a technician I am primarily responsible for possessing an intimate knowledge of oilfield products and equipment and demonstrating this knowledge of products to accomplish the overall sales expectations of the shop.
- I am currently certified in hydraulics, small engine repair, and have recently received certification as an electrical technician.
- Planned and organized actions to achieve short- and long-term goals aligned with sales objectives and time restraints.
- Adjusted tasks to accommodate varying work requirements and ensured delivery by agreed deadlines.
- Tested equipment and analyzed problems to provide resolutions in a safe and timely manner while collaborating with team members to complete necessary tasks.
- While testing these products I am required to compile and verify technical data needed for analysis and fill out required reports for management.
- Likewise I have helped produce workflow procedures in order to ensure product delivery and to optimize product delivery efficiency.
- Implemented 5S practices to standardize work environment, enhancing engagement and contributing to a culture change in the shop.
- Expanded existing relationships and developed a network of coworkers while influencing potential clients.
Education
Bachelor’s degree - Bachelor of Science Business Management
Western Governors University
Austin, United States07-2015
Associate's Degree - Associate of Arts
Tarrant county college
Fort worth, United States12-2011
High School or equivalent -
Carter Riverside High School
Fort worth, United States06-2001
Skills
- Account management and client engagement
- Customer relationship management
- Sales strategy and techniques
- Negotiation skills and business negotiation
- Revenue growth and lead development
- Account strategy
- Market analysis and business development
- Process optimization
- Technical support and product knowledge
- Customer training and rapport building
Additional Information
Received an award for outstanding service and commitment for 5 years of service with Stewart and Stevenson., Proficient with Microsoft Word, Excel, and PowerPoint.
Timeline
Account Manager
Caterpillar Oil and Gas
02.2021 - Current
Account Manager
Weir Oil and Gas
11.2017 - 02.2021
Customer Service Manager
Weir Oil and Gas
09.2015 - 11.2017
Inside Sales Rep Lead
Weir Oil and Gas
06.2014 - 09.2015
Technician II
STEWART & STEVENSON
12.2010 - 06.2014
Licensed Investor Services Representative
TD AMERITRADE, INC
01.2010 - 12.2010
Technician I
STEWART & STEVENSON
07.2005 - 12.2009
Bachelor’s degree - Bachelor of Science Business Management
Western Governors University
Associate's Degree - Associate of Arts
Tarrant county college
High School or equivalent -
Carter Riverside High School