Crystal Bolduc-St.Arnaud
Laconia,NH
Summary
Dedicated Endoscopy Technician with proven skills in patient care, endoscopic procedures, and high-level disinfection. Committed to enhancing patient comfort and streamlining processes within healthcare settings.
Overview
11
11
years of professional experience
Work History
Endoscopy Technician
Concord Hospital
Laconia, NH
02.2020 - Current
- Prepared and maintained endoscopic equipment for safe, efficient procedures.
- Assisted in patient positioning and comfort during endoscopic examinations.
- Collaborated with healthcare team to ensure seamless workflow in procedural rooms.
- Trained new staff on protocols, equipment usage, and patient care standards.
- Streamlined inventory management processes for endoscopic supplies, enhancing accessibility and efficiency.
- Implemented best practices to reduce procedure turnaround times while maintaining quality care standards.
- Conducted regular maintenance checks on endoscopy equipment to uphold compliance with safety regulations.
- Set up endoscopy suites with equipment and supplies needed for procedures.
- Collaborated with physicians and nurses to develop individualized patient care plans focused on maximizing comfort and minimizing anxiety levels.
- Assisted physicians and nursing staff with various tasks and responsibilities during procedures.
- Assisted in the collection of diagnostic specimens during endoscopic procedures, ensuring proper labeling and handling for accurate laboratory analysis.
Perioperative Health Unit Coordinator
Concord Hospital
Laconia, NH
06.2018 - 02.2020
- Coordinated patient admissions and discharges, ensuring smooth transitions and accurate documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Responded to patient call lights to expedite appropriate follow-through.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Collaborated with nursing staff to streamline communication and enhance patient care delivery.
- Trained new Health Unit Coordinators on hospital protocols and electronic systems for efficiency improvement.
Room Service Ambassador
Concord Hospital
Laconia, NH
11.2015 - 06.2018
- Delivered exceptional room service to patients, ensuring timely and accurate order fulfillment.
- Maintained cleanliness and organization of service areas, enhancing overall guest experience.
- Collaborated with kitchen staff to streamline meal preparation processes for improved efficiency.
- Trained new team members on service protocols and operational procedures, fostering a cohesive work environment.
- Implemented feedback collection system to assess patient satisfaction and adjust service practices accordingly.
- Coordinated with nursing staff to accommodate dietary restrictions and special requests for patients' meals.
- Monitored inventory levels of food supplies and equipment, facilitating timely reorder processes to avoid shortages.
- Reduced food waste by carefully monitoring portion sizes and inventory levels, resulting in cost savings for the hospital
Education
Associate of Science - Gastroenterology
SGNA
Online05-2023
Licensed Nursing Assistance -
Skill Med
01-2004
GED -
Laconia High School
Laconia, NH05-2003
Skills
- Flexible endoscope use
- Patient preparation
- Biopsy handling
- Endoscopic procedures
- High-level disinfection
- Patient care
- Direct patient care
- Preparing specimens
- HIPAA
- Infection control standards
- Sterilization techniques
- Patient positioning
- Specimen collection
- Room preparation
Timeline
Endoscopy Technician
Concord Hospital
02.2020 - Current
Perioperative Health Unit Coordinator
Concord Hospital
06.2018 - 02.2020
Room Service Ambassador
Concord Hospital
11.2015 - 06.2018
Associate of Science - Gastroenterology
SGNA
Licensed Nursing Assistance -
Skill Med
GED -
Laconia High School